Samsung India — Samsung service centre cheats and misbehave with the customers | |||||
Dear sir / ma'am, This is to inform you that i have visited to samsung service centre at borivali, mumbai, maharashtra regarding no display on mobile and they have taken my mobile for testing and they are saying that during testing the lcd display has been broken. In view of the above my question is that who are the responsible this damage if this issue is arises due to their testing then they need to repair the same without any charges if the handset is in warranty or returned back the handset to the customer in as it condition in which the customer had given to you for diagnosis but they are denying and demanding for rs. 8200.00 for the same. And we are going to launch a complaint in consumer court. Thanks and regards, Ravi kumar Was this information helpful? | |||||
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Samsung India customer support has been notified about the posted complaint. | |||||
 6 Comments | |||||
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Dear Sir,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Customer Experience team
Samsung India Electronics Pvt Ltd
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Customer Experience team
Samsung India Electronics Pvt Ltd
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
Dear Sir/ Madam,
Service Centre Bill No. : [protected]
This is to inform you that 19 to 20 days has been passed but still there is no update sometimes your team head office is saying that my phone will be get repaired as they have got the part (display). As I was already ready to pay the charges for the same even the phone is under warranty and damaged at your end and at the same time service centre is saying that the part is not available you will get refund by deducting the display cost from your invoice amount and they have taken all the documents like - cancel cheque copy, Invoice Copy and etc.
Sir i am belonging from a poor family and i have no phone and not in situation to purchase new handset. My work is going on pending due to no phone and i am handicapped without phone.
Therefore i humbly requesting you to look into your personal level and short out the matter on immediate basis.
Regards,
Ravi Vishwakarma
Service Centre Bill No. : [protected]
This is to inform you that 19 to 20 days has been passed but still there is no update sometimes your team head office is saying that my phone will be get repaired as they have got the part (display). As I was already ready to pay the charges for the same even the phone is under warranty and damaged at your end and at the same time service centre is saying that the part is not available you will get refund by deducting the display cost from your invoice amount and they have taken all the documents like - cancel cheque copy, Invoice Copy and etc.
Sir i am belonging from a poor family and i have no phone and not in situation to purchase new handset. My work is going on pending due to no phone and i am handicapped without phone.
Therefore i humbly requesting you to look into your personal level and short out the matter on immediate basis.
Regards,
Ravi Vishwakarma
Dear Sir,
Finally i got my handset by repaired on charge basis of Rs. 8154.00 from samsung service centre and i am going to lodge a complain against Samsung for cheating with me because the handset was under warranty and display was damaged by the engineer of your service centre but you did not cover the same under warranty. My question is "where you have mentioned that display is not covered under warranty because i have seen no where (On box/on bill) it is written that the display damage will not be covered under warranty even the phone is under warranty".
And i can say frankly that Samsung cheats with customers and this is a fraud company even is some one ask me for new purchase i speak then to purchase any except Samsung.
Thank you so much for your Support! I will never go for Samsung in my entire life.
Regards,
Ravi Kumar
Finally i got my handset by repaired on charge basis of Rs. 8154.00 from samsung service centre and i am going to lodge a complain against Samsung for cheating with me because the handset was under warranty and display was damaged by the engineer of your service centre but you did not cover the same under warranty. My question is "where you have mentioned that display is not covered under warranty because i have seen no where (On box/on bill) it is written that the display damage will not be covered under warranty even the phone is under warranty".
And i can say frankly that Samsung cheats with customers and this is a fraud company even is some one ask me for new purchase i speak then to purchase any except Samsung.
Thank you so much for your Support! I will never go for Samsung in my entire life.
Regards,
Ravi Kumar
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Today I have again visited to the Samsung service centre - Master Care at Borivali (West) and explained each and everything happened with us and requested them to consider the repair in warranty because the display is broken by them not by us. I request him to show me my Job sheet so that I can satisfy the clauses but they are denying and then finally not given the Job sheet to me and misbehave with us said us Foolish() this is the way the samsung service centre staff who is having the post of Manager named Ms. Meena.
And finally she denied to cover this damage which is done by them under warranty at the same time I was humbly requested to her to settle the matter by giving some discount also to me but she was not ready then I request her to call customer care and I want to know why this is not cover in warranty and talked with Ms. Swapna, customer care executive but she was also denied to give the service under warranty and blamed that i was misbehaved with their executives even I have not abused, not fought with anyone and the manager Ms. Meena said me foolish and Ms. Swapna was neglected the same and blame me.
Finally I was help less and their is no option left to get repair the handset by paying her demand of Rs. 8200/- or forgot the handset and through out the handset as waste.
we regret to write above that we are very disappointed with the service, behaviour and all your system infect now I am thinking that why I was purchased the Samsung handset.
Regards,
Ravi Kumar