[Resolved]  Samsung India — Samsung Side by Side door 600L refrigerator

Address:

Raigad, Maharashtra, 400067

Sir - I was the proud owner of the above fridge. Two weeks back, my compressor conked off and we contacted 'Good Luck dealers" from Kamothe who claimed to be authorised service dealers of Samsung, but now I think they were lying!! They sent their technical person who changed our compressor for Rs11300. He gave a bill with a warranty for 7 years! The fridge worked for 1 week and then suddenly stopped working. We called them again and they came and did some repairs and asked us to start the fridge after two hours..but it didn't work. The fridge wasn't cooling. Third time they came again and did some testing and again they failed to solve the problem. They came for the fourth time and again replaced with new compressor and also changed the capillary (as he said it might be blocked). The fridge was cooling only for few hours and again it has stopped working. I have called them to give me back my money, but they say it will take 45 days for refund! They also took my original dead compressor (which we realised later). How could they take away our compressor! They are frauds and are spoiling the brand image of Samsung!