[Resolved]  Samsung India — samsung side by side double door refrigerator

Address:

201315

Dear Sir,
I, R.C.Huria D.I.G, had purchased Samsung Refrigerator side by side double door Model No. RS62K6007S8/TL, Serial No. ORE64ABJ300368 from M/S Electro Mart Stores Pvt. Ltd.AG-55, A.P, Near Pari Chowk, GreaterNoida vide bill No.ARI-271 HYP. Dated 21/06/2017. The Refrigerator has not been working properly, the freezer section was not cooling for the ice to get frozen.
I made a complaint to your customer care No.[protected] on 28 Jun 2018, they advised me to switch off the Refrigerator for about half an hour and then restart. I did the same but even after two hours of restart the freezer side did not work. I again contacted your Customer care No. who then advised me to switch off the Refrigerator for two hours, I did the same and after restarting the Refrigerator did not work.
On 29 Jun 2018 morning I again contacted your Customer care No. and informed them that my Refrigerator is not working properly in spite of all the instructions given and followed. A Complaint was lodged vide your Reference No. [protected] .
On 30 Jun one of the Mechanic by the name Mr. Rajesh Mob. No. [protected] came and checked the Refrigerator and informed me that the PCB is not working properly and needs to be replaced, which he will have to demand. I informed the same to your Customer care and I got a SMS Informing me that my product request No. is [protected].
The Service Engineer did not come on 01 Jul then again I contacted Your Customer care No.and informed them that I am facing lot of difficulties due to extreme summers. On 02 Jul 2018, Mr. Rajesh came at 1530 hrs and changed the PCB, he was requested to wait and see if the Refrigerator has started working but he did not wait and left. Even after three hours the Refrigerator did not work and this time the other side I.e the fridge side and the freezer side stopped working and the Refrigerator was making a hizzing sound. I informed the same to Mr. Rajesh on his Mobile, he told me that there seems to be less gas and the Valve seems to be defective for which he will inform the other Engineer.
On 02 and 03 Jul I informed the Customer care No. about the latest developments but my problem was not resolved.
On 03Jul 2018, one Service Engineer by the name Mr. Monu Rawat came at about 1515 hrs and he checked the Refrigerator which was not working, he removed the PCB installed by Mr. Rajesh and changed the valve by using a welding machine and asked me to wait for at least two three hours. Even after Three hours the Refrigerator did not work and I informed Mr. Monu Rawat on his Mob. No.[protected]. Mr. Monu informed me that he would visit the next day, the matter was also brought to the notice of your Customer care No.
On 04 Jul 2018, Mr. Monu Rawat again came and checked the Refrigerator and found it not working, he again checked the Valveby rewelding it and he assured me that the Refrigerator would work and desired temperature would be achieved in two to three hours. After three hours again I checked the Refrigerator but it did not work and I informed Mr. Monu Rawat as well as your Customer care No. Mr. Monu informed me that he would come the next day.
On 05 Jul 2018 Mr. Monu Rawat along with another Engineer came and again opened the Valve and the inner panels and informed me that now the Refrigerator will work. Even after three four hours the Refrigerator did not work. I informed the same to Mr. Monu Rawat on his Mob. No.
I am sorry to say that I feel I have made my biggest blunder of life by purchasing your product and had I known that this is the way you will provide after Sales Service I would have never bought your Product. You can well imagine the inconvenience which the customer has to face in this extreme summer even after spending such a hefty amount on the Refrigerator.
I would request you to replace my Refrigerator with a new one as I can't wait indefinitely for your hit and trial methods of repairs. Hope you will replace it at the earliest so that I am not put to further inconvenience.

With Kind Regards,

R.C.Huria/ D.I.G