| Address: | SRI KRUSHNA MOBILE, NEW COLONY, MAIN ROAD, RAYAGADA, PIN-765001, ODISHA, Rayagada, Odisha, 765001 |
Final escalation legal notice before filling consumer case against samsung, samsung service center & staff.
Hello samsung, consumer affairs,
I am sameer chand bhukta. I purchased samsung gear smart watch on 03 jan, 2019 from online.
I have given my samsung gear watch for repair (Under warranty) to the samsung care, rayagada on 21st oct, 2019. After conversation with the service center agent, "name - umesh chandra palai - +91-[protected]" he informed me that, "the watch won't be repaired, it will be replaced with a new watch within 7 days. After 7 days when i've asked to that agent he said that, the process hasn't started yet & said another 7 days after you will get the new watch. When i've asked the agent on 1st nov, 2019 about that process, at that time he had given me another job-sheet and said me again 7-10 days will take this process for repair ("not replacement"). When i've asked that agent," why so much of delay is there for this process, he replied me very rudely and used very bad languages. (Don't ask me repeatedly, i'll do this at my own interest, who are you to ask me this — like that the agent had behaved with me. Then i've called to customer care for this, the cce said me to wait for the final time)". Again i went the service center on 13th nov, 2019. Again that agent said that he cancelled the previous job-sheet without my permission and he told me again 7-10 days will take this process and given me a new job-sheet. The agent is harassing me mentally.
I want proper resolution asap by replacing watch with new one as its manufacture fault.
I will complain the same to consumer affairs portal and highlight on social media against the samsung company.
Raised consumer affairs complain no - 1736779.
The watch is brand new and under warranty with manufacturing fault.
This issue can also lead to legal case under consumer act at consumer court if not resolved in 72 hours sa manufacturing faulty watch.
Contact me - [protected]/[protected]
Service center details
Sri krushna mobile, new colony, main road, rayagada, pin-765001, odisha
Mr. Umesh chandra palai
+91-[protected]
Smart watch/band details
Product - samsung gear fit2 pro
Model - sm-r365nzrainu
Serial no - r5ak80jv4zb
I have attached ta job sheet and bill details
Regards. Sameer chand bhukta
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