Samsung India — Samsung twin cooling refrigerator

Siripuram Prasad

from Hyderabad, Telangana

Address:	Hyderabad, Andhra Pradesh, 500014
Website:	www.consumercomplaints.in/new_complaint

I have bought the samsung refrigerator twin cooling in april 2016 model no. Rt42k5468sl/tl2016. Before completion of 1 yr i have received a call from samsung chennai in april 2017 stating that there is a manufacturing defect in pcb software and that needs an upgrade (Free) and technician has told that i need to keep the refrigerator off for 2 days. If not repaired the lower fridge will have ice formation. But then there was no problem so i did not allow him to change. But now after 1 yr 2 months the entire lower fridge is filled with ice and when i contacted the service center they have quoted repair cost as 4500/- approx and it is not under warranty for the same problem which the technician mentioned during april 2017 (That the problem is due to software upgrade issue in pcb board). Now when the company themselves contacted me in april for repair due to company manufacturing issue for the specific model, why must i pay for the repair. When the problem is a company related/manufacturing issue why must i pay. My complaint details service order no.[protected].

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Samsung India customer support has been notified about the posted complaint.

Jul 21, 2017

Updated by Siripuram Prasad The following is the mail sent from shyam.[protected]@partner.samsung.com after my complaint posted in this forum:
Dear sir
This is in regards to the complaint of your Samsung Refrigerator bearing Model No.RT42K5468SL/TL.

As per our discussion we have offer the 50% discount on the repair cost, the total repair cost is INR.4382.

Kindly give your valuable reply so that we can proceed further and provide you the quality repair.

Our Argument: why should we pay 50% also when the defect is due to manufacturing issue. I do not understand why this bargain. We are still not happy as we need to pay 50% of the repair cost unecessarily.I guess these people create problem assuming that people who buy these high end refrigerators do not mind to pay repair cost.For the consumer interest and right i think we have right to question when the basic functionality of the refrigerator is lost.
BUT AS THE ENTIRE REFRIGERATOR STARTED MALFUNCTIONING WE ARE COMPELLED TO ACCEPT 50% WAIVER.
I STILL INSIST SAMSUNG TO CHECK WHETHER THIS IS A GAME BY MIDDLEMEN WHICH IS PUTTING SAMSUNG BRAND AT STAKE.
IF SAMSUNG CANNOT RECTIFY MANUFACTURING DEFECTS PLEASE DO NOT SELL ANY PRODUCTS IN FUTURE AS YOU WILL BE TAGGED AS WORST CONSUMER DURABLE PLAYER IN THE MARKET SHAMEFUL!!!

THE COMPLAINT STATUS IS STILL NOT RESOLVED AS THEY ARE STILL INSISTING TO PAY AMOUNT