[Resolved]  Samsung India — Samsung washing machine

Address:	Vadodara, Gujarat, 390012
Website:	www.samsung.com/in/washing-machines/all-washing-machines

On june 18th we had registered a complaint of samsung washing machine - front load as there was some kind of noise coming from the drum. The complaint number was [protected].
The engineer came and checked the machine and informed that the problem was of only some finch and that needs to be replaced. Otherwise it was working properly. He took rs 460 for the visit. The washing machine was delivered when we paid the charges of inr 2203 (Out of which inr 1853.57 were service charges for repairing the machine and remaining as per samsung executives were of transportation). We were even not given the receipt of inr 1853.57.
When we asked for the demo to the service engineers who came to deliver the machine they informed that it has been fully tested at the work shop and was working properly so no need for us to wait and give the demo. The next day when we started the washing machine it was getting stuck and not moving forward. The time duration shown on the display was not going ahead. When we called the engineer who came he informed us that there will be no charges but you have to register another complaint and hence we registered another complaint with number [protected]. The engineer came to our place and informed that the unit needs to be picked up again for repairs. However no charges will be incurred for this. Again the unit was picked up and after 2-3 days we were informed that we have to pay rs 6400 for repairing the circuitry of washing machine. There was never any problem of circuitry in the machine. The circuit might have got damaged when the washing mashing was opened the first time for repairing the drum finch and proper care must not have been taken while doing the first repair and while transporting the unit. If the washing machine was fully tested as per the engineers who came to deliver it for the first time why was the problem of circuitry not noticed. They should have informed the problem with the circuitry when the first time the washing machine was taken for repairs. As the circuitry was damaged by samsung people themselves while rectifying the first problem we request to carry out the necessary repairs free of cost and deliver the washing machine to us in fully working condition at the earliest. If the problem is not solved within a weeks time then i will have to take legal actions against samsung and off course i will stop buying products of samsung.

Regards.
Devansh. R. Desai
Ph:+91-[protected]