[Resolved] Samsung India — Semi - Automatic Washing Machine

ritu81

from Pune, Maharashtra

Address:

131001

I have bought this machine on 29.10.2015 with two years warranty for my temporary residential work place to manage well my household works to save time and energy. But what i actually received is a headache to waste time, money and energy. the machine started troubling after a few days. i submitted a complaint. the engineers visited the place and checked it thoroughly after opening its main parts and assembled back. they said its due to light fluctuation. i again submitted a complaint. the head engineers visited the place and checked it thoroughly after opening its main parts and assembled back. then a part - drier tub machine was replaced and again they opened the machine. now the machine was working well. I was happy. but this happiness did not last long as after some time the wash tub machine stopped working. again the engineers visited and checked it thoroughly after opening its main parts and assembled back. they said its due to light fluctuation. i again submitted a complaint. the head engineers visited the place and checked it thoroughly after opening its main parts and assembled back. Now the screw handling wholes are damaged because of opening and reopening of the machine. I requested them telephonically a number of times to find a permanent solution. the machine has got damaged due to frequent reopenings. They are arguing that its due to light issue. The company has put a new part in the new models which let the machine stop on high or low voltage and suggested to let the light corrected
i requested them that light supply is not in my hand. its the same supply for all o[censored]s. if this machine cannot work with light fluctuation resistance. its useless for customers in India.
But did not listen to my complaint and i am facing the same problem.
the machine stops working at any time and got damaged due to frequent openings.
Every time the engineers visited I have to spend a lot of time in filing complaints, taking their calls even during my working hours, waiting for their visits and attending them.
So i stopped calling customer helpline due to sever mental and physical harassment as it seems they are trying to pass 2 yrs warranty period.
I rarely use the product as most of the time i don't do washing at home
but the awakened customer in me forced to me to make a complaint for the sake of other buyers of samsung products which don't suit to Indian conditions.
Other Details of Model etc. are in attached photo
please help me - us out
Please get me rid of the mental harassment and of faulty product

+1 photos

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Oct 10, 2017

Complaint marked as Resolved

Nothing is done. They are not even responding to calls Warranty expiry date approached

Samsung India customer support has been notified about the posted complaint.

Verified Support

Apr 19, 2017

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

Apr 19, 2017

Updated by ritu81 Already you people have all in your data base. Your employees are calling me again and again

Apr 19, 2017

Updated by ritu81 The follow up is miserable and multiplying the harassment. Though timings for call or visit have been requested and mentioned thoroughly. Even though they have been calling again and again even though I am disconnecting it being in meetings or performing other duties during working hours.
After that there are long arguments on telephone. Already the two parts out of the four electronic parts have been changed now they are are saying that they will continue to replace all serviceable parts until its possible for them. Its there service policy irrespective of the fact that some products have technical issues. The service engineer again said due to high or low voltage the motor stops working - the new technology feature of Samsung. I am not able to find a solution to high or low voltage fluctuation as they have not given anything in written and i have no prove for this. Otherwise I may have showed it to The Electricity Department or even requested on PM grievances portal for the solution.
The product is getting damaged due to again and again dissembling and reassembling. Ofcourse the company has to do nothing with it as after the body gets damaged it will suggest that the customer should get it changed on paid basis as the body of the product is not covered in warranty.
My professional life, my career, my life has also been effected badly due to their calls and arguments. I can't take it any more.
Please spare me as I am left with no stamina to bear any more harassment of calls, visits and arguments.
Anybody in this world please get me rid of this product of Samsung and save me from this harassment.
I promise that I would never purchase a Samsung washing machine in my life again.
Please spare me of this harassment!!!

Apr 28, 2017

Updated by ritu81 They are playing with. They have called to pick up the machine to service center and asked to call again to detail about the pick up now they have sent the mail for closing the complaint. It is to be noted that I have never asked for refund, instead I have to get it picked up for free & get me rid of this faulty product.
Dear Ms Ritu,
Greetings !

This is in regards to the complaint of your Samsung product model code : WT727QPNDMWXTL bearing serial number W0275PBF100625Y.

It is our best endeavor to provide you with impeccable product experience at Samsung.
Our products pass through rigorous quality checks which are globally recognized; therefore, Samsung products stand out as best in terms of quality and service of the products.

Having said that, we always believe that our customers are the best judge and may help with improving our products.
Therefore, we take every feedback with an assurance of improvement with every passing day.

The feedback shared by you regarding the product quality is appreciated.
After an extensive diagnosis by our certified technical support engineer, we found that no defect has been found in the product unit.

We understand that you expect a replacement or refund in lieu of the product.

We would like to inform you that unless the product has some technical fault, it will not be possible to either replace/repair or provide any refund on its behalf.
As long as the product has any fault, it is always open to a repair as per Samsung’s warranty policy.

Nevertheless, we would like to take this opportunity to thank you for your feedback and to give us any other opportunity where we can serve you in any other way.

We assure to give you the best possible solution in any manner.

Best regards,

Pradeep K Suri
Customer Experience Manager
Samsung India Electronics Pvt. Ltd.
Desk Phone[protected]Extn1564
Mon-Fri - 8:30 AM to 5:30 PM

Jul 14, 2017

Updated by ritu81 the complaint is not resolved. it is still pending