Samsung India — Service center charged us during warranty

Address:	Jaipur, Rajasthan, 302006
Website:	samsungindia.in

We bought a fridge in 2012 of worth 21000.
It has compressor warranty of 5 years. Compressor stopped working in may 2016 and
Ervice center told us you will be charged around 9000 rs for this because it wont be considered in warranty
Because there is no warranty sticker on the fridge. So we showed them original bill
But they denied that it will not work and sticker should be there. Service center people
Aid you have to take approval from head office. So we were left with no option other
Than paying 9000 because our whole family was struggling because of no fridge in the
House and it was already delayed by 15 days. So we paid that amount and service center
People told us that if you get approval from head office then we will refund.
So i talked to mrs isha verma in samsung head office and she said we will look into it.
She did not responded two weeks and when i called back she said i called your father and he said issue is resolved.
My father was not even aware that i raised a complaint because he is a retired person and dont want to do all this.
So i complaint to ceo office and they said the same thing.
Now its more than two months that i am writing emails and calling samsung and raising my voice on twitter but
There is no response.