Samsung India — ###### service provided by Samsung India

Address:	Pune, Maharashtra, 411046
Website:	www.samsung.com/in

Never expected such a pathetic customer service from Samsung. One of worst experience I had after buying your high-end product. Bought Smart television ON 25TH JUNE 2017 from Maharashtra electronics Pune, Maharashtra. Many times I had call to customer care service center for installation of TV. They only get registered my request and after every registration of request i received cancelation SMS. I asked to customer care executive regarding the cancelation every time they told me about to server problem. is it true ?
below are my request numbers
[protected]
[protected]
[protected]
[protected]
After that I received call from escalation department and they are also told me the new concern that is “your phone is not reachable”. They still follow-up of my requests.
I really frustrated due to looking for quick response from your pathetic customers care division and service centers.
Today I received call from service engineer and he told me that “I will be there in one hour but he is not came. I waste whole day in waiting of service engineer. Then again I call him at 8 PM, he told me I am coming in 10 min but he not came and he switched off his phone  after I called customer care and again they have registered my complaint. But no action .

I have called 10 times to customer care in a day and 5-6 times I have called service engineer.
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