[Resolved] Samsung India — Sn-rf2g802xl1t

balra32

from Ahmedabad, Gujarat

Address:

Gandhinagar, Gujarat, 382421

Dear Team,

I bought a Samsung Galaxy Tab2 from your shop on date 26th Dec15.Since last week, I am getting a problem with the Tab and Tab is not started.
It is in under the warranty period But SAMSUNG support team are not responding me and not providing support.I will take this issue with consumber court.
I moved to India on date 10feb16 and I lost a invoice bill.

SM-T810 (32GB)

Product Serial No-S/N:RF2G802XL1T

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Nov 1, 2016

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Sep 25, 2016

Updated by balra32 I am not getting any update from SAMSUNG support team

Verified Support

Sep 30, 2016

Samsung India Customer Care's response Dear Mr. Katre,
Greetings!
This is in regards to the complaint of your Samsung tablet Model No. (SM-T815Y), bearing serial # (RF2G802XL1T).
It is our best endeavour to provide you with impeccable product experience at Samsung. Our products pass through rigorous quality checks which are globally recognized; therefore, Samsung products stand out as best in terms of quality and service of the products.
Having said, we always believe that our customers are the best judge and may help with improving our products. Therefore, we take every feedback with an assurance of improvement with every passing day.
The feedback shared by you regarding the product quality is appreciated. After an extensive research by our certified technical support engineer, we found that the product has developed a fault during its normal usage.
We understand that you expect a costless or discounted service for the product. We would like to inform you that the date of purchase of your product was (26.12.2015) and it is not an Indian manufactured Product.
As per Samsung warranty policy, we are unable to cater your request of Free of Cost repair as it is physically damaged and it has an international warranty but in the case of physical damage warranty gets void.
Nevertheless, we would like to take this opportunity to thank you for your feedback and to give us any other opportunity to serve you. Please confirm your decision so that the necessary repair work can be carried out in your product.
Best Regards,
Samsung India Electronics Pvt Ltd

Jan 12, 2017

Updated by balra32 SAMSING support team cheating to me .My TAB is under warranty support.Why you people are not repairing my TAB.