[Resolved] Samsung India — Split AC | |||||
Very distressing to buy Samsung A.C. On October 05, 2016 i bought one 1.5 T AC. Obviously it was towards end of last summer. This year when tried to switch on, it didn't. I called the shop Aditya Vision, Purnea, Bihar on 18th & 19th May. Thereafter on different dates, mechanic continued to repair at weely interval and i continued to suffer. Having suffered a lot, i sent a letter to Aditya Vision on 20th June through email asking for replacement with new one. Again the same drama played. After 1 1/2 month, a.c. couldn't get repaired. Lastly on 26th june i wrote to Aditya Vision requesting the same but it was like flogging a dead horse. I have well concluded that the a.c. has manufacturing defects. It seems I will have to search help using social media, newspaper etc and to proceed for legal action. Can anyone help? Dr Amar Nath Jha, Purnea, Bihar Was this information helpful? | |||||
Aug 12, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jul 04, 2017 Samsung India Customer Care's response Dear Sir/Madam, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Best Regards Samsung India Electronics Pvt Ltd Verified Support Jul 10, 2017 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards Samsung India Electronics Pvt Ltd | |||||
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Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd