[Resolved]  Samsung India — television

Address:Chennai, Tamil Nadu, 600041

I had bought samsung television on 15th december 2015, after spending around 50thousand rupees and trusting the brand samsung, i had bought this television.
But now my television screen display is having patches on the screen and picture is elaborated.
I had complained to your customer care but your team is asking me to pay twenty thousand rupees to get it rectified.
I could have bought a similar tv with a very less price and 5yrs warranty but i chose to buy samsung trusting the brand.
If this what i get for trusting the brand, than i am really sorry to say please stop branding your self as a biggest brand.

Its an hard earned money and i need my tv to be rectified without any cost.

Hope the management listens to a loyal customer voice and act on it at the earliest.

Else i would be going to the consumer court and the social media.

Service order :[protected]

Regards

Hari singh
[protected]
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Jun 28, 2018
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
May 28, 2018
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
Complaint comments 

Comments

Your team had called me and again asking me to pay...I have clearly raised my concern on this in my last mail...I need my TV to be rectified without any cost.

Awaiting your revert

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