[Resolved] Samsung India — This is an escalation request for issue as per [protected] which was raised on 8th April

abhaykumar8985

from Jaipur, Rajasthan

Address:

New Delhi, Delhi, 110052

I have purchased SAMSUNG /AC – AR18MV3HERT (1.5 Ton Inverter) from Prakash Trading Co on 2nd April 2017 & was installed on 3rd April.
It worked fine for just 4 days and started having issues of No cooling from 7th April 2017.
I raised a request for this on 8th April 2017 & my complaint no is [protected]. After that 10 times I have spoken in customer care but yet I have not received any call for service centre.
Today again I have called in customer care for latest status on the same; but they don’t have any latest update regarding service call.
When we purchase a product from a reputed company like Samsung, they should provide us better after sell service.
I raised a service request last week. Till date, nobody has called me up. I am really fed up with such callous attitude of Samsung towards its customers. A strict action should be taken against the company. So many times it happened that Samsung has provided inferior service and was not able to meet the deadline.
I am going to lodge a complaint in consumer care regarding same….
When we purchase a product from a reputed company like Samsung, they should provide us better after sell service.
Abhay Kumar
[protected]

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May 18, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd