[Resolved]  Samsung India — TV makes buzzing sound when I Increase the volume to 30 or more

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500016

I bought a Samsung TV 32FH4003 from Bajaj Capital on 30th June 2016. It worked fine initially but then the buzzing sound started in the month of DEC 15 and as I was not around I raised a complaint calling customer care. A tech visited my house and told me that time itself that this model has issues with the speakers and asked me to use it in low volume. I tried doing so but with low volume i'm not able hear at all. I tried to keep it as low as 30 but the issue started again and could hear the buzzing sound from the speakers. The tech visited my place yesterday and he told me that this model has issues with the speakers no matter what you do the issue will exist. I asked him what if the speakers are replaced. He told me that the issue will still exist. I spoke to the customer service rep about it and he also told me that this is a base model and should keep the volume low. Sorry but I haven't burnt my money to use the TV in low volume where I can't hear anything properly. If that is the case then I need my TV to be replaced with another model. Moreover the rep told me that one of the supervisors will reach out to me on this in 4 hours time. Unfortunately no one called me or reached out to me. I called customer service and again a call back was set. As usual no one reached out to me. Every time I call customer service they only talk about assigning a Tech and I don't know why they only talk about it as the Tech who visited my issue and the rep whom I spoke with know for sure that this is an issue. Would request you to please help me in replacing the TV with another model.