[Resolved] Samsung India — tv not dispatched even after 10 days | |||
I ordered samsung 108cm (43) uhd 4k flat smart tv ku6000 series 6 with sku ua43ku6000kmxl on 23rd may 2018 in samsung summer fest. The order is to be shipped by samsung warehouse as shown in order. The payment was made in full. But till now, as on 3rd jun 2018, order status is still showing as "processing". I have contacted customer care many times, they simply answer that i will receive email/sms when they dispatch the order. They simply don't know when the order will be dispatched. Not dispatching order even after 10 days of making payment creates doubt that something is fishy in the deal. Samsung is requested to ship and install the order soon and improve service. If the order is not delivered to me in 5 working days, i will cancel the order and have to exercise legal opinion in district consumer forum. Deepak bhardwaj Chandigarh, 160019 Mobile no: [protected] Was this information helpful? | |||
Jun 16, 2018 Complaint marked as Resolved TV was installed on 13rd June. 21st day Samsung India customer support has been notified about the posted complaint. Verified Support Jun 04, 2018 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd Verified Support Jun 07, 2018 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards Samsung India Electronics Pvt Ltd Verified Support Jun 18, 2018 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided. However if you are still facing some problem in the product performance, we request you to share the details of the same. Our customer service team will shortly get in touch with you for providing resolution to your concern Thanking and assuring you our best services always. Best Regards Samsung India Electronics Pvt Ltd | |||
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Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd