[Resolved] Samsung India — Tv. Screen problem

[Resolved] Samsung India — Tv. Screen problem

A abcd_111k50 from Noida, Uttar Pradesh

I have purchased seven samsung led flat t. V. On dated 24 february 2017 out of seven one sl. No. Qa2f3znh929554v (Model no. Ua32fh4003r) was sent to kushinagar to mr. Sonu yadav, village harpur mafi, post laxmi ganj, u. P. 274306 contact no. Of the person [protected]. (Attachment 2 nos. Enclosed). The above mentioned t. V. Screen is not functioning properly. I, sonu yadav had lodged complaint at customer care & the service center engineer has visited from deoveria u. P. Service center & told us that the water entered in the t. V.. I would like to inform you that the engineer visited to my place is giving completely baseless statement. Actually the t. V. Is installed by the samsung engineer at the safe room. How he can give wrong statement now. Therefore, you are requested to instruct the deoveria service centre to get the t. V. Rectified satisfactorily. Hope you will take an appropriate for the satisfaction of the customer. Jai hind, jai bharat, Sonu yadav [protected] Suresh bhatt [protected] Was this information helpful? No (0) Yes (0)
Aug 14, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jul 14, 2017 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards Samsung India Electronics Pvt Ltd Jul 15, 2017 Updated by abcd_111k50 nothing has been done Jul 15, 2017 Updated by abcd_111k50 NO ACTION HAS BEEN TAKEN EVEN ON 14.07.2017 I HAD RECEIVED ASSURANCE FROM 33184586 HEAD OIIFCE NO. OF SAMSUNG Jul 18, 2017 Updated by abcd_111k50 NO ACTION HAS BEEN TAKEN TILL DATE AFTER RECEIVING POSITIVE CALL FROM DELHI HEAD OFFICE Jul 19, 2017 Updated by abcd_111k50 AFTER ASSURANCE BY THE CUSTOMER CARE HEAD OFFICE, NO ONE HAS VISITED TO GET THE PROBLEM OF T.V. SOLVED. Jul 20, 2017 Updated by abcd_111k50 NOTHING HAS BEEN DONE EVEN AFTER TELEPHONIC ASSURANCE BY THE SAMSUNG CUSTOMER CARE CENTRE Jul 21, 2017 Updated by abcd_111k50 no action has been taken till date by the samsung Jul 22, 2017 Updated by abcd_111k50 NO ACTION AS BEEN TAKEN BY SAMSUNG TILL DATE. Jul 25, 2017 Updated by abcd_111k50 nothing has been done till today. Jul 31, 2017 Updated by abcd_111k50 NO ACTION HAS BEEN TAKEN TILL TODAY BY THE SUMSUNG CO. Aug 03, 2017 Updated by abcd_111k50 NO ACTION HAS BEEN TAKEN TILL DATE EVEN AFTER COMMITMENT Aug 09, 2017 Updated by abcd_111k50 SAMSUNG IS GIVING BASELESS REASON THAT THE WATER ENTERED IN THE T.V. HOW IT IS POSSIBLE WHEN THEIR OWN ENGINEER INSTALLED THE T.V. IN A SAFE LINTERE EDCEILING WALL. Aug 09, 2017 Updated by abcd_111k50 SAMSUNG fraud CO. NOT GIVING ANSWER HOW THE WATER ENTERED IN THE T.V. HANDING/INSTALLED BY THEIR ENGINEER ON SAFE WALL Aug 10, 2017 Updated by abcd_111k50 why nothing has been done by samsung Aug 11, 2017 Updated by abcd_111k50 samsung co. is not responding to the customers
Add a Comment	Share
Submit Close