[Resolved]  Samsung India — under warranty ac delay in repair and service request is cancelled

Address:	Sonipat, Haryana, 131001
Website:	www.samsung.com

Dear Sir,
I am Dinesh Pandey I have purchased Samsung AC Inverter(Model no. SAC Samsung AR18MV5HETR Technology dated on 13-Apr-2017 which had cost Rs. 44, 000 from SARGAM Electronics Narela Delhi- 110040.Invoice no. SNR-0528.
This Ac didn’t work properly it was not cooling. So, I have complained dated on 23-Jun-2017. Samsung Engineer visited 23-Jun-17 and said there is problem in outdoor device (it has some card and that has problem).
After that he didn’t come back(Er.Neeraj). He said that my problem will be sorted out on 26-Jun-17, he said one part is damage that he had to order which will come up to 26-Jun-17, service order no. -[protected]. After that I didn’t gat any response from Samsung. Then I called up to Samsung Service Center and spoke with Mr. Gulshan at Sonipat, he gave me delay excuse because of GST. Mr. Harinder called me up on 30-Jun-17 and said that part which is ordered that is not available in there Warehouse and said that your money will be refund or outdoor unit will be changed. He asked me to send A/c Detail and Cheque copy, ID Proof and Bill Copy and I have mailed all that to [protected]@outlook.com dated on 29-Jun-17.
After long time I didn’t get any response from Service Center then I called up Samsung customer care then service Engineer came on 11-Jul-17 and said that the part which is ordered has come and they put it on and came to know other problem. I asked why you didn’t get it together and sorted it out Engineer replied it is connected with altogether and now he got problem that MOTOR in the outdoor Device has to be changed. And now they have to order that MOTOR and they would be able to sort it out. They used to tell me problem one after another and didn’t sorted out the problem.
Thereafter My wife called up to Samsung Service Center and spoke with Mr. Harinder and requested to sort out AC problem he said parts didn’t come yet. Then I said when it is in Warranty then you are not able to sort out the problem. When summer season will be finished then you will change your parts then howcome I will come to know that it would work properly or not. By the next season your warranty will be finished then he asked me to get AMC which has cost around Rs.11, 000 and argued and didn’t response positively.
Sir, You are requested to please understand my problem that I have purchased AC costing around Rs. 50, 000 and get problems one after another and spend 24-25 days in hot summer. If I would get it repair this year and it will create problem in next year then I will pay repair cost Rs.10, 000 -15, 000 in next year after warranty then what is use to purchase 5 Star Rating Samsung AC.
My service order no [protected] also cancelled dated 15-jul-17 reason “due to estimate not approved” and assign new service order [protected]. Sir I am asking that why call is cancelled before completion?
I request to extend the complete AC warranty atleast 4 yrs or refund my money.

Thanks with Regards,
Dinesh Pandey
[protected]/[protected]
[protected]