[Resolved]  Samsung India — Unending delay in service of my Samsung Galaxy J7 by Samsung Service Care, Buland Shahr

Address:	Gurgaon, Haryana, 122001
Website:	Samsung India Private Limited

I had purchased Samsung galaxy J7 mobile handset from Flipkart in March-2016. The product was covered under one year manufacturer warranty. The particulars of mobile handset are as under:-
Mobile Code- SM-j700fzddins
Serial number-rz8h209gktj
IMEI number-[protected]
After 4 months of purchase display of above noted handset malfunctioned and the device was submitted to Samsung service care, M/s Jai Balaji Communication, F-Block, Yamunapuram, Behind MMR Grand, Bulandshahr-203001 vide service request no. [protected] dated 15.07.2016. The Samsung service care, Bulandshahr initially informed that handset is not serviceable and obtained some documents from me to facilitate refund or replacement of handset. Subsequently, another service request no.[protected] dated 14.08.2016 was generated by the said service care of their own. With the intervention of Samsung India official Mr. UNC Khetrapal, handset was delivered to me on 25.08.2016 after a period of 40 days. But, the handset didn't work properly and display of this handset went off again.
Accordingly, I submitted the handset to Samsung Service Care, Buland Shahr (Jai balaji Communication) on 05.01.2017 vide service request no. [protected]. Follow-up with the Samsung Care, it was intimated to me that handset has been repaired on 21.1.2017 and delivery of the same can be taken from the Samsung service care. To my utter surprise & disappointment, when I visited the said Samsung service care on 23.1.2017, I was told that handset is not yet repaired and some parts from the manufacturer are still awaited. With these updates, I again contacted Samsung Care and I was told that Samsung service care has generated a new service request no. [protected] of their own and that handset is not yet repaired. Now I have also visited Samsung service care, Buland shahr on 27.01.2016 and they have given a new date of 31.01.2017. But, I am not sure that Samsung service care will adhere his committed date. From the date of purchase of Samsung mobile handset galaxy J7 it has not worked properly and till writing it remained with Samsung service care for 65 days. A lot of inconvenience, harassment and monetary loss has been caused to me on account o[censored]nending delays by Samsung service care, Buland Shahr in servicing of the handset in working order.

I thus request you to kindly take up the matter with Samsung India Electronics Private Limited for their consideration and immediate resolution to return my mobile handset in proper working order and compensate the losses suffered by me on account of above.I shall be grateful for quick resolution of the case.

RAJENDRA SINGH
[protected]