[Resolved]  Samsung India — very bad customer support selling defective parts

Address:

Hyderabad, Andhra Pradesh, 500072

Dear Sir/ Madam,
Brought Samsung UA43MU6470ULXL TV, even after 28 days service center people has not done wall mount installation. They kept on saying wall mount for this model is out of stock.

Even though I have insisted for wall mount the service engineer has fixed TV on table top stand which come along with the TV as temporary installation.

All of a sudden there was big sound at mid night when we are in deep sleep, noticed TV stand has weird out from its grey color base and TV fell down and was useless.

Customer support is not responding to my quires given via mail, doing calls offline and asking to replace damaged parts with my cost. They are not even sharing escalation process when requested.

There two things which Samsung should look into :

1) Service center not doing installation in time, which has made my TV down.
Customer Care Version on this issue:
If we are out of stock you need wait till we get wall mount stand(if it 5 days or 20 days ), why you have accepted for temporary Table TOP from service and filled the Job Sheet.
My Version : The service engineer came with Samsung dress and card and told we are out of stock will get wall mount in next 5 days and has installed TV on table top. Told he will come and install when they get wall mounts in warehouse.

I only respected his words thinking he is direct Samsung representative, your customer support people are telling they are 3rd party service vendor not direct Samsung. So we are not responsible.

Your customer care is least bothered looking into this issue. Please help me in getting the wall mount stand and TV Back.

2) Quality of the table top which weird in just 28 days, TV fall down unattended at mid night.

Customer Care Version on this issue: If it is quality issue it would he have fall down in very next minute or day next, why it has with stanned for 28 days.

My Version : TV is untouched after service guy installation it is good safe place, we can''t judge when it will fall if it has quality or installation problem. Inspect the quality of stand in lab and then certify .

I have chosen Samsung only brand value and good customer relation, nothing has proven so far in this issue.

Please look into this issue and help me.

Thanks,
Srihari
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