[Resolved]  Samsung India — Washing machine

Address:Alwar, Rajasthan, 301019

My Samsung washing automatic machine which is in warranty, all the function working aspect dryer but but company not entertain in this matter, when engineer visit at my home for service they told me taht wire will be change & also chargeable because this cause occur due to cut by rat, than he is chance the wire & take 1000/- from me, but in spite of changing the wire dryer is not working, then he told me that PCB is damage & also in warranty, he demand the copy of bill with demand 2 days for process, but when after 2 day i will call to him, then he told me that pcb is not in warranty, this is chargeable for rs. 4000/- but when i talk with Samsung care the told me that it will be change under warranty, but engineer is refuse to change the pcb,

We are requested to pls help me

Thanks

Satish Kumar

Mob-[protected],

House no- 4/99, RHB Bhiwadi
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Sep 23, 2016
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Aug 19, 2016
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards
Samsung India Electronics Pvt Ltd
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