[Resolved] Samsung India — Washing machine

Akg2006

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400022

I have lodged a complaint[protected] on Sep 15 for my washing machine. Even after 10 calls to their service centre (reminder request no. [protected]), online escalations on their website and escalation on Twitter, the same has not been attended. Even they have acknowledged and assured on Twitter that it will be attended soon, nothing has been done. Why they boast of world standards brought to India in customer experience. It is a shame on them. They should realise the kind of problem a housewife faces in absence of washing machine in today's world. I have been quite liberally using Samsung products but all my loyalty seems to be shattering. Do they feel that they can keep on growing in this country with this kind of high handed attitude. They must understand that the day someone with customer centric approach like in US/Europe enters this market their company will be thrown away like so many others. I think time has come for them to pack up from this country. Suman Gupta

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Oct 28, 2016

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 27, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd