[Resolved]  Samsung India — washing machine

Address:

110070

Hi,

This is to inform you that i bought a samsung 7kg front load fully automatic washing machine from the vasant vihar basant lok store of samsung, invoice no. 288/vv/17-18, the salesman name was shaan mohammed and his employee code stated by him is[protected], his mobile number is [protected]. Before buying the machine, we categorically informed him that we will have to place the machine in the balcony and there is no water supply in the balcony and the water supply will have to come through the washroom situated outside the room, he told us that this can be managed by the engineer and will not be a problem, we bought the machine going by his commitment, when the engineer arrived today to install and give demo, we were shocked to know from the engineer that the distance of almost 10 meters can't be managed since water pressure will be subdued.

This has caused me all kinds of problems, 1st of all my entire day got wasted only to figure out what to do in this scenario, the sales guy shanu or shaan mohammed simply left me stranded.

He caused this by doing the following:

1. When we informed him about the water supply concern at our house, he never told me that the distance between the machine and water supply should be less than 5 meters.

2. He never asked me how much will be the distance between the water supply and the machine.

Why should i as a buyer suffer because of missing information provided by samsung sales guy, i need samsung team to make good my losses with immediate effect. I have the recordings of the calls where shaan mohammed has accepted that he did not inform me about the 5 meter thing and nor did he ask me about the distance between the water supply and machine.

This recording can be shared with the samsung team any time they ask for it.

Hoping for a prompt resolution.

Thanks & regards
Sandeep chhabra