[Resolved] Samsung India — washing machine glass door explode | |||
The inident has happened 3 weeks before. Continues crashing sound was started coming from the washing machine. Initially we thought it could be coming from somewhere else then on the same day we realised that it is from the room where we kept the watching machine. After looking at the washing machine shattered door glasses we failed to understand the reason it has led to such issues. I have prohibited my family from using washing machine which we generally use only on weekend and also had kept the room door locked to avoid any medical emergencies. This crackling sound then continued for couple of days and after that in the mid night it got burst and shattered the glass particles all over the room. I have contacted Service centre to report this matter – frankly an exploding glass door is shocking and an unacceptable safety hazard. The response from the representative I spoke to was ok as he confirmed that he will get it eacalated to superior and get it resolved without any cost since the product is under warranty. After Waiting for couple of days I then called to customer care to get the status of my complaint but unfortunately I did not get any proper response after connecting to representative I got to know that I have been charged with amount of 1750 which was totally not accepted as it wasn't our fault. However, initially I was actually looking for the feedback on the cause of this ‘self destruct’ but now I am not going to throw money at expensive repairs for the door to explode. I want Samsung to take this matter seriously and get me the resolution asap Clearly It proves that Samsung do not care about safety / quality service (the only reason we bought the samsung product because we had faith on it. This has never been the case with my all Samsung mobiles tv as well as refrigerator . All working absolutely fine but the incident which I have faced with washing machine is totally unacceptable. Moreover to this the treatment which supervisor Ajith has given on this issue is ridiculous. I believe Samsung customer care person already have record of our conversation. As per him we have misused the product which has caused this issue. I just cannot accept this unnecessary blaming Why have a glass door anyway? Really this needs to be revisited. I have attached the images for your reference My phone no is [protected] Complaint no [protected] Was this information helpful? | |||
Sep 20, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Aug 19, 2017 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards Samsung India Electronics Pvt Ltd | |||
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I have a 22 " Samsung monitor which is having display problem . Display is not coming clear and lines are coming on display .
Samsung India Customer Care's response, Aug 19, 2017
Verified Support
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
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Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
However if you are still facing some problem in the product performance, we request you to share the details of the same.
Our customer service team will shortly get in touch with you for providing resolution to your concern
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd