[Resolved]  Samsung India — washing machine product issue and defect product

Address:Anantapur, Andhra Pradesh, 515775

Here is what happened: we purchased ww60m204k0s front loading with smart check & touch led panel 6.0kg ww60m204k0s on[protected] at veejay world of electronics, anantapur. From the date of purchase to 3 months it works fine after 3 months we started facing problems with this product continuously. So many times we contacted the service team and got serviced even though again and again, we are facing the problems with this product.
The problems are
1. Continuously 4c error even though sufficient water available.
2. It stuck at a particular time.
3. Heavy noise from the machine

In the span of 8 months, so many times we contacted with the customer care and they sent the service engineers so many times even though the problem was not resolved. You can check the log tracking details how many times we contacted with the customer care and also we wrote the mail regarding this issue, without solving the issue they closed the case from the resolver.
If in case we can't find the solution from the samsung we go legally for this issue. Please solve the issue as soon as possible.

We struggle a lot with this product and with the service from samsung. We never expect these type of services from the samsung.

Note*: looking for refund/ replace. (Not for servicing)

Today customer care executive contacted with us regarding the issue what we raised in the complaint, the way he responded is very bad and very irresponsible person and careless answers to the customer, he is not listing the problem about the washing machine. Such an irresponsible, very bad response to the customer, we never expected these type of service and these type of behavior from the customer service of samsung.

The person name: ganesh
Designation: senior sales executive
Chennai
Washing machine video. Mp4

I strongly not recommend this product to anyone.

Yours sincerely,

Durga bhavani

+91 [protected]

+91 [protected]

1594, teachers colony, pamidi

Pamidi

515775
+1 photos
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Nov 23, 2018
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Oct 18, 2018
Samsung India Customer Care's response
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
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