[Resolved] Samsung India — Washing machine repair

Macho

from Bengaluru, Karnataka

Address:	Kolkata, West Bengal, 700080
Website:	www.samsung.com

Complaint no. [protected], customer id=[protected]
My samsung washing machine stopped working. Complaint raised through customer care on 05.04.2017, service centre person came charged rs 400 to inspect, told motor has to be replaced. Service centre person again came on 08.04.2017 after repeated calls to take the machine to service centre for repair. Told this would be delivered in 2 days with repair. Finally delivered on 14.04.2017. Paid rs. 3500/- for the total repair with 3 months warranty. Machine not working form the next day as dryer is making a loud sound while operating. Called customer care again on 15.04.2017, told service team will contact soon, reminded customer care again on 17.04.2017, told service team will surely call on 18.04.2017. Till now no response. Fedup with continuous follwups, customer care seems very casual with the escalation. Request immediate attention. Regards sonia/debottam mandal ([protected]), kolkata, west bengal, india

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May 20, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Apr 19, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Apr 20, 2017

Updated by Macho Sorry to inform you that there has been no action taken for my complaint till date and the issue remains unresolved till date.
Expect faster action!!