[Resolved] Samsung India — winning prize do not received 1 month finish didn't received any prize

Ahan646

from Delhi, Delhi

Address:

B-191, Dakshinpuri, Sector-5,, Dr.Ambedkar Nagar,, New Delhi, New Delhi, Delhi, 110062

Dear sir/madam,
I will inform your samsung customers care writing e-mail collect our prize in samsung distubeuter zamrurdpur new delhi-110048 address or contact mr. Harish chawala this guy didn't give my gift and tell me first purchase mobile show me first what jock...
I already inform mr. Harish chawala this purchase mobile handset gift my sister...
I am showing all required document ready moblie original bill, adhaar card, pan card...
Very bad behaviour mr. Harish chawala not value samsung exeucative and tell me samsung exeucative anything send you e-mail didn't not give your prize...
Sir,
I requested to you samsung is a very nice brand some samsung disitubeuter is not good behavior..
I think mr. Harish chawala didn't giving me my winning prize and after selling this prize..
First time i realize my mistake purchase samsung brand not value customer care executive mr. Harish chawala didn't not see our e-mail and tell me samsung customer care eexucative anything writing...
Why??? You my money and time weast if already mr. Harish chawala decided didn't give me gift and selling this prize...
Kindly once again requested to you please give my winning prize is my right..
I'm waiting for your reply soon as soon possible...
With regard
Mohammed qashim
Mobile n:-
[protected]

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Jan 13, 2020

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2019

Samsung India Customer Care's response Dear Customer,
This is in reference to your complaint wherein you had enquired about the fake email / SMS received by your good selves in the name of Samsung.
In this regard we would like to inform you that Samsung is not connected with such activities in any manner.
Further any response to such communications where personal details are being sought could result in access and misuse of your personal identity/ information.
In some instances they may try to convince and allure you to deposit cash (may be once and / or on repeated occasions) in certain specified bank(s).
They may also call upon you to visit links and/or provide your communication address and/or contact details to release the non-existent prizes.
We hereby inform and caution you, that you should not be acting upon such fraudulent and misleading communications, which are being solely sent with the intent to cheat and defraud you.
You may kindly note that any person who deals with such fraudulent entities shall be doing so at his own risk and that Samsung shall not be responsible and liable for any loss or damages and/or consequences arising there from.
You may also kindly note that we have already published caution notice on our website to give information with respect to such activities to the public at large.
In the event of you being allured to release any amount or information about yourself, the same is done at your own cost and peril.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd