[Resolved] Samsung India — wireless charger

[Resolved] Samsung India — wireless charger

S Surensingh from Duliagaon, Assam

Sir, With due respect, i would like to inform you that i purchased a samsung galaxy s8+ by pre booking through one hrough one of your authorised outlet, bm squarre at silchar town dist cachar, assam. I got it on 03-05-17. But instead of the free offer, wireless charger, a free tumi cover was offered in my galaxy app. When i approached the my. Galaxy team at their website, i was asked to submit 1) the pre booking mobile no. 2) the pre booking sms screen shot 3) the invoice copy. I forwarded them all. Then they stopped responding suddenly. My pre booking mobile no is [protected]. The imei no is [protected]. Can i request you to help me. Secondly, the loud speaker of my phone has gone wrong. No my fault. Can i get a new set. Yours faithfully, Ng. Surendra singh. [protected]@gmail.com. Was this information helpful? No (0) Yes (0)
Aug 20, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jul 19, 2017 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd Aug 21, 2017 Updated by Surensingh Sir With due respect, I am to inform you that after submitting my complaint, the next day ie 20th july17, probably a fraud called me to give him my bank account details so that the company could put the price of wireless charger into it. On 24th July 27, BM SQUARRE your authorised outlet at Silchar called me to forward my MY Galaxy APP .I did it through them . Now it is written as RESOLVED against my complaint. Now, may I humbly request you to the pain of explaining the whole phenomenon, if possible including the earlier happenings because I am really confused.
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