[Resolved]  Samsung India — Worst after sales experience ever!!

Address:

500008

I purchased couple of samsung ac's (Latest model) from samsung plaza hyderabad on 26th june'16. Out of the two ac's, one ac didn't work right from the day of installation. Initially i chased up with the dealer to fix the issue with the ac. Few technician visits were made and none were able to resolve the problem with the ac. After it i logged complaint with samsung customer care (Which really sucks) by calling [protected]/[protected]. I was told that the issue will be resolved shortly, and again some technician visits were made and again none of it was able to find any solution to the problem. Ever since then i and my family have had been making complaints with samsung customer care from my no. [protected], my wife's no. [protected] and my father's no. [protected]. Recently, about a month before i was advise by the local technician's manager who was handling my issue that samsung has decided to refund the purchase amount as the company is unable to provide the replacement for the faulty unit. When i initially heard this, it came as a reprieve for me, however, its been now over a month's time i heard this and i have no clue about the status of my refund. I have been chasing samsung customer care on a regular basis just to here on fake commitment every time that i will receive call from someone from the head office (As i have been repeatedly told that they are handling my issue and they are the ones who can provide any update on this — leaving samsung customer care helpless here and of no good use!!), which has never ever happened. I frustrated now, i rarely get enough time out of my busy schedule to follow up on something that should have had been taken care by samsung long back. Its been over 3 months i bought this god damm ac which never worked and i feel i like i blocked my money with samsung for a waste. If my issue is not resolved within a weeks time, i'll take legal action against the company as now i am really sick and tried of making complaints repeatedly without getting any resolution. This whole experience with samsung has been excruciation and torturous for me so far. I have made million calls so far to customer care, dealer, local technician and his manager and i am totally fed up now.

Fyi, all supporting documents were submitted to some guy from your head office on his email long back, never heard from him again, tried calling his no., i also wats app him and mailed him, but no response whatsoever. His email id is deva. [protected]@partner. Samsung.com.