Samsung India — Worst feedback from authorised samsung service centre.

Address:

Raigad, Maharashtra, 410203

Hello sir,

As I had registered the complaint regarding cooling problem of my refrigerator on the samsung official website after which I was provided the local service provider for the same. The service provider was ADVIKA SERVICES, Sector- 5, Koperkhairane, Navi Mumbai, the service engineer called Mahendra had visited on 26/07/2016 and just rectified the issue in refrigerator and orally reverted that the thermostat is to be replaced and cannot be replaced now as if it has to get after booking by the service center and before which the cost of material will be provided by the service center to us soon as the service engineer will report in service center and had charged 350/-. As the days passed it was about a week there was no reply or any kind of revert to us from the service center, as if the consumer has no value of response. After a week when we had asked for the related part quotation from the service center they informed that the respective person is not available to provide information, the part may be cost nearby rupees 600/- and was informed to caomorrow, when i asked to sent the estimated price of part by mail the person asked to call tomorrow and after several request had taken my mail id. There after on other day as we had again called for the same the respective person named as Sandhya yadav reverted that the cost of the part is Rs.656 and had been booked for us, after which we had asked that we haven't got any mail from the service center for quotation and how the material without asking to the consumer was booked by the service center? the revert answer by Miss. Yadav in aggressive language was that the service center does not provide mail or written service for such small price materials and its enough that at first time the center had provided the receipt of first visit and will not provide quotation for the material. I want to know that -
- is this kind of behaviour by the samsung service provider is right towards the customer?
- is it the way samsung service dealers deals with the customers?
- is samsung service center do not provide quotation for low price of the material ?
- do the samsung service center do not provide the bills for the materials having less price?
- Is the revert appropriate for the customer?