[Resolved] Samsung India — Worst response from samsung

bala250689

from Siwan, Bihar

Address:	Chennai, Tamil Nadu, 600088
Website:	www.samsung.com/in/info/contactus.html#

Hi sir/madam,

During may 2016, i bought a topload washing machine from vasanth & co, chennai.in which we are facing problem (Dryer not working) for the past 10 days.

After raising complaint an service engineer came to inspect and reported rat bite, and claimed rs.1500/- to fix the same, just after an minute discussing with some authorities he reduced the rates to rs.400/-, and for rs.400/- he can just fix the wire with insulation tape.

We denied the both saying the machine is still in warranty period.

The service engineer later updated only the rat bite issue, after this event for all the complaints raised, the update has been tagged and service request is closed with comment "customer not agreed for payment"

Kindly look into this issue and get this sought out asap.

Service request numbers
[protected]
[protected]

Thanking you
Balasubramani
[protected]

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Jan 10, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd