Samsung — Infringement of refrigerator bucket | |||
Sir, As per my earlier complaint, I had purchased refrigerator model no. RT36FARZASP on dated 20.02.2014 against invoice no B4404 from M/s Anand Electrical & Electronics 11 Vallabh nagar Kota -07. During use I noticed that after 50% pulling the veg. bucket became always derailed and infringed. Regarding this trouble I personally contact to vendor but no positive response has been given by him. Then after I lodged a written complaint ( compliant reference no [protected])on dated 10.01.2005 and as well as telephonic contact many times with local service centre. During investigation it was observed by Samsung representative Mr Pavan, that the inside breadth of refrigerator is more than required, To rectify this problem 02 liners (cap nut ) have been provided to maintain gap (customer service record copy enclosed ). Sir, this is a manufacturing defect, Infringement of bucket causes broken of both plastic locks provided in the front cover of bucket. In this regard I requested to replace the bucket but refused by him. As this is a manufacturing defect therefore I could claimed for a new refrigerator but I am requesting for bucket only Therefore I request you to kindly replace the bucket part no. DA61-08918A at an earliest. PRADEEP CHAWLA OPPOSITE NATRAJ CINEMA GATE NO 2 AMBER COLONY KOTA JN. RAJASTHAN MOB- [protected] email- [protected]@gmail.com Was this information helpful? | |||
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Samsung India customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Dear sir After so many calls and visits of your of your technical team no any solution worked out As the shrinkage of puff is a major manufacturing defect . IF my refrigerator will not replaced with in a week a legal action may be taken and I will also claim other charges.
Reply
My refrigerator's puff has been shrinked within warranty period and instead of replacement/payment it is informed that only repair can be done, to maintain the gap cap nuts have been provided after complaint the job sheet of the same is provided to me and this is a proof to submit a complaint in consumer court. I am again requesting you to kindly reply me through email instead of telephonic conversation
Kindly make discussion wth voc team and give me the reply through e mail that what decision has been taken in my complaint
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