[Resolved] Samsung — Issue of Incorrect Invoice

Mahendra Kumar Mahala

Address:

Noida

“The mobile phone was purchased for my company (I am a corporate customer from BHEL) and for reimbursement of the same it to be taken from BHEL for which GST No and Company Name are required to be mentioned at “BILL TO” along with other details. I had entered the details of complete billing address as well as GST No . 09AAACB4146P2ZC in the field provided on Samsung shop Online Platform.
However, in the invoice provided, Billing address is correct but the GST No of purchaser is not shown.
Moreover, the GST No is inadvertently indicated in Delivery Address, which has no meaning.
Kindly issue the invoice incorporating the GST No. of the purchaser in the Bill To details. This is required for taking the GST Input Credit by BHEL. “

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Aug 7, 2021

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Nov 05, 2020

Updated by Mahendra Kumar Mahala The issue is not getting resolved even after repeated emails to Samsung Customer care as well as their service head.

Verified Support

Nov 06, 2020

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd