Samsung — Issue with Samsung Refrigerator

Address:

Mohali, Punjab

I have bought Samsung refrigerator model Number RT29BDPR1 in July, 2011. Purchased it from Mohali Samsung shop in phase 7 and since day one, we got bad luck with this product. On very first day, I got defected piece of this product. No cooling was there in it for 2 days. Called dealer number and then they replaced it with another piece. Now, few months back in October-2014, cooling was not there and called service center guys. They came and visiting engineers told that water tray was not properly fitted and told us that it should not be like this. We had to manually drop out the water from this tray where as service engineers/guys told that no need to manually drop out the water from tray and told seems some issue with it, they done some welding at their side and fix it. At that time, they told issue was related to gas and they filled gas in the product. I paid around Seventeen Hundred and few rupees for the service charges. Now, again after a couple of months, in December-2014, we had same issue repeated i.e. cooling was not happening. On contacting the support, created service request [protected] with them and this call is still open around after one month. They have taken my production to their service center and told some parts (may be condensor) need to be replaced and it may cost me another 3500~4000 rupees. I am fed up of this product that in few years only, it is misbehaving. I doubt that this piece was also defected as told by service engineers, so want some compensation or get it replaced by Samsung. Thanks, Manoj