[Resolved]  Samsung — LCD screen not replaced under warranty Condition

Address:	Durg, Chhattisgarh, 490020
Website:	samsung

Dear Team,

On 22/06/2016 I have submitted my Mobile to Samsung Service center Bhilai (Supela Branch) for Software Upgrade. on that time My Mobile was in Excellent condition but after 3 hrs they said that some internal Problem in my Handsets and said that your Battery and LCD screen is damaged. I was shocked on that time and they said that your handsets in warranty condition, so it will replaced free of cost.I was helpless on that situation and i will wait for approx 15 days.

After 15 days the I collect my handsets and the CCO said that your LCD and Battery will Replaced and if there is any problem arise, i will resubmit the Mobile Phone.
After Few days ( approx 2 months) the handsets will start the problem such as hanging, LCD touch will not work for few sometimes etc. on 01/11/2016 I was attending the phone and suddenly watched LCD screen not worked.
So finally I reached the Samsung Raipur Office on 2nd nov 2016 and the sitting staff said that today No engineer will come, so It will Submitted day after Tomorrow.I was Surprised is this Samsung provide the service??

finally I reached the Bhilai Office on 03/11/2016 and meet with Mr Ram Lakhan (CCO) and submitt the phone but they Refused to submission my phone due to out of warranty.they said that LCD Screen is damaged.
i dont know how it can be damaged, there is no scratches in the Screen and other part of the Phone?? This is the clearly fault at the time of LCD replacement.
I very much fed up with the service of Samsung Service

Details of Mobile are mentioned below-

Purchased Date- 09/11/2015 from samsung store Raipur.
SERIAL NO-RZ8G601W6WE ([protected])