[Resolved]  Samsung — Led samsung ua43tu8000

Address:

Kalloopparayil House, Thazhathangady P.O, Kottayam, Kerala State

Sir,
I had purchased a LED SAMSUNG TV UA43TU8000 108CM from Pittappillil Agencies, Ettumanoor, Kottayam, Kerala, on 15/09/2020. Till march we were using NETFLEX, Amazon Prime video using our Fiber Optic connection using BSNL ( High End Internet Plan)
On 25th March the TV stopped working. I Registered a compliant, with Ref No [protected], The service adviser came to our house to inspected the TV the next day and informed me that some part is faulty and it needs to be replaced.
On the second visit the service adviser replaced the part that was faulty. After the repair when the service adviser switched on the TV my father and 10 year old son found that the edge of the inside panel of the TV was broken. The adviser informed that our internet is very slow so cannot setup the TV at that time (our fibre Internet speed is 90MB per Second).When we came home we noticed that the edge of the inside panel of the TV was broken during the service (the service adviser was aware of the breakage he assures that the screen will get replaced by the company.) At the time of the repair only my aged father (Age- 84) and kids were at home. Hence the service adviser managed to get the signature from my father and close the compliant. (There is no external breakage of the TV only inside left corner was broken)
On the next day I complained about the broken panel and status of the TV (Not Working) to the service centre. The manager told me that they will contact Samsung and resolve the problem. On the next day the same service adviser visited our home and took some photos of the TV and left. After that there was no replay from the service centre. So I visited the service centre but it was of no use…
1) It’s been almost a month and my TV is still not working.
2) After the second service the Inside Panel Left Corner is broken.
With Reference to the Conversation with Samsung Web Chat : Service Request No is [protected].
Please do the needful..
Satheesh Thomas John
(Commissioned Officer, Indian Army)