Samsung — Machine is can't start

Address:

Behind R&B guest house Hno:1-194-f , Markapur, prakasham district, Andhrapradesh.

Samsung top load fully automatic washing machine 6.5kg+1.0 kg is not start when we switched but after sometime it started but now it's completely not working these type of situation we faced from past one week so we request you plz montior this problem and solve it as far as possible thanku