[Resolved]  Samsung — malfunctioning product - i am being harassed for refund of my money

Address:

D3, Cenced Apartments, Khar, Near Bajaj Park

Its been 10 days since i have been looking for applying for refund for a samsung galaxy buds+ which was malfunctioning when received. I have been made to go to service center twice despite buying the product online from samsung's website. There has been no solution. Below given are the details of my ticket on zendesk login. My message to the company today is also given below it.

Requester sukant created june 03, 2020 13:41 last activity today at 17:36
Assigned to shraddha id #1613485 status open priority high order number [protected] customer's email [protected]@radiusdevelopers.com contact no [protected] category cancellation, returns and refund subcategory defective item/item does not work as expected ticket source email ticket type complaint.

As advised i visited the service center at sion yesterday but the service center was closed. They i visited the service center again today, met mr. Shabbir (Very courteous person), as per him there is no doa which he can give for earbuds and he asked me to speak with the customer care only. I called customer care from there itself, had a hour long call with the representation by the name of robin. He specifically mentioned that he does not know how to help me, he spoke with the shabbir also multiple times however they were not able to give a solution. On asking robin to put me across a senior person he tried, not once but in different intervals multiple times to get a senior person on call who perhaps would have the authority / knowledge to help me, the senior resource refused to come on the call. Despite multiple attempts and almost an hour long call i finally left the service center and came back. I fail to understand why samsung has choose to not educate their representatives well to have solutions for such issues. It's a matured organization and still such amateur behavior is exhibited. I am giving you guys 2 business days to resolve this issue, you have sent a malfunctioning product and now are harassing me for no reason, i want my money back pronto. Else i would not leave any stone unturned in sharing this experience in all forums which matter.

Despite this if i don't get a favorable response, i would enter a samsung store and throw this product at the reception, ensure it's captured on a video and shall put the same on social media. Don't treat this as a threat but am left with no option now.