Samsung — Misleading sale by samsung

Address:

Hyderabad, Andhra Pradesh

I have recently purchased a Samsung Curved TV from Sonovision, Hyderabad . The model is 48J 6300 . This is a smart TV and claims to feature Skype .
To use Skype, a TV requires a webcam . This TV neither has a built in webcam nor is a compatible camera available in the market . As a result, the Skype facility cannot be used at all . At the time of purchase I was told that the webcam would cost around Rs 5500 and would be available from Samsung Brand Shops . When my attempts to get it failed, I made complaints to Samsung but in spite of repeated complaints they have only been giving vague telephonic replies . It has now become clear that neither Samsung has a compatible camera nor are they willing to tell whether any compatible webcam is available in the market . For obvious reasons, they avoid any written communication .
I have even submitted a written complaint to the CEO through their website, which was acknowledged with assurance of response within 24 hours . But no response has been received in 4 days .
I request you to kindly take up the issue with the Company and, at least inform me whether any webcam is available that can be used with the TV .
I also WISH CONSUMERS TO TAKE NOTE OF OF MY EXPERIENCE AND BE CAREFUL ABOUT PURCHASING A SAMSUNG PRODUCT .