Samsung Mobile — Ear piece not there and not even mentioned anywhere

Address:

Ghaziabad, Uttar Pradesh

Sir, i purchased a tab E on 18th aug from a shop. This is the only tab available in the market which does not have a ear piece but has a calling facility. My shopkeeper was also not aware of this . I asked for tab A but he forced me saying it has similar specifications with lesser cost. Immediately he took my sim n inserted in the tab E. When i came to know that the cal can only be on loudspeaker, i complaint. He was also unknown of the fact and said there must be some setting I should check. Then one of his customer only brings in notice that it does'nt have a ear piece. When i asked him to change, he said the sim has been inserted and the warranty starts from that date so we can not do so. Now when i spoke to customer care of samsung they also said that i should go to service centre to change the settings as nothing like this is mentioned anywhere that it does'nt have a ear piece. Considering that i went to service centre where i got to know that this is the only tab which does'nt have this facilty. Again i spoke to customer care and they arranged calls from senior people who are just saying sorry we can't do anything. Suppose, i check tab A and Tab E on internet. As a customer i will check specifications and will purchase whichever suits my pocket . But while comparison is there anwhere written that this particular tab does'nt havethis facility. Tell me why are they giving calling facility when they are not giving ear piece. I can not wear a bluetooth 24×7. As a layman who is going to tell me about this feature. I already checked all features of both tabs and nowhere it is written. Apple tabs atleast say that there is no calling facilty. Please help .