[Resolved] Samsung — Mobile freezing and auto starting - pathetic customer service | |
From Starting I have been facing issues with this model, After 3 months of purchase, i started facing heating issues in this problem, I ignored it, and the issues kept on coming which were further beared. Now one issue has come this week in which the mobile is getting switched off and gets frozen in every 5 minutes. I thought that this issue was only with me. Then i searched on Google and you tube. N no. of customers are facing the same issue. I went to Maa Vaishnavi Eservices pvt ltd (Samsung Service centre) Bill no ([protected]) . I submitted my mobile yesterday, today when i tracked the repair, it reflected it is repaired. I called at the centre, they said water has gone inside i will have to pay 9k for repairs. Being under warranty, the centre people are asking for money subjecting water has gone inside, i haver never used it with wet hands not mobile has fallen somewhere on water, these guys are just looting the consumers. Kindly resolve it, its really a pathetic service Samsung has provided. Was this information helpful? | |
Aug 16, 2021 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jul 14, 2021 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |
Add a Comment | |
61%
Complaints
18888
Pending
0
Resolved
11175
+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
View all Samsung India contact information
Post your Comment