Samsung Mobile — Galaxy S5 - no Service on Offer for Screen Replacement

Address:	Gurgaon, Haryana, 122002
Website:	blog.gsmarena.com/samsung-galaxy-s5-gets-premium-perks-india-including-free-repair-pickup

I already had communication via email and phone 4 times to Samsung regarding replacing my broken Samsung S5 screen as per offer launched for Rs 990. I spoke with 4 representatives in regards to this issue and the funny part is all 4 had different thoughts and advises. The first 3 were at least on the same platform that there was no offer launched as such by Samsung and that I am being misled. I had sent all links available on the internet to show them proof of what’s in the market. The 3rd person even tried to deviate by telling that my current communication is in November and the previous one was in October. Then this interesting conversation with the 4th guys happened. So he called me up in a very professional way stating he is from Samsung support and that he is here to assist in all way possible. He admits that YES Samsung had launched an offer for Samsung Galaxy S5 users whose screen got broken. However this was valid only till Aug ’14. To which I had great disagreement and we spoke a lot and finally he asked me whether the shop keeper had explained me the offer. Yes – at the time of sale the shop keeper had mentioned the offer. He dialled his number and we are on conference now. The shop keeper says he had not explained any offer and that it was valid only on pre booking. That was hilarious!! And now both of them jointly on same point that it is valid on pre booking S5 phones only. My point is – so if that’s the case then Samsung was already aware that this series is going to be a flop!! Was it that way? 2 thoughts on this point, if it’s on pre booking S5 phone – it will not for sure have a valid till date because you really can’t foresee when someone’s phones screen is about to break till the time it’s made of low quality material. If it’s not on pre booking S5 phones – the offer launched as a onetime offer for S5 owners, here also you really cannot foresee when someone’s phones screen is about to break till the time it’s made of low quality material. He was arguing that there are no such offers of further high end S6 and Edge then how come on a lower end phone. He was ready to give in writing that the offer was valid till Aug ’14. For someone who is intellectual and running a business this would never be a right thought – since he foresee that his model will / have to be sold till new launch. But someone who is hired to work with customers will not have their thoughts worked well because they just have to play around the customer and save petty busks. Now on to the news on all web links available regarding this news about Samsung S5 screen replacement – this is what I have to say. If this was a pre booking offer, why the offer would be launched in June when phone was available in April. The offer was to sell off as much phones as possible and this is not the only offer launched for S5. S5 saw a huge drop in its price soon after its launch, they tried buy back offers with other galaxy models like S3, and for S5 customer they started free pick and drop facility for phone servicing – addition customer will be provided a phone for using in the mean while. Screen replacement is the next one in queue. When its mentioned screen replacement is available as one time and that too within warranty period – I fail to understand why no one who so ever have dealt with or gone through my communication is not aware of such deals from the same company. These guys who called me may not have studied the news in detail and that’s why they ended up making the same blunder statement again and again. Now if you guys say that Samsung did not launched such an offer – I have attached image available online and also have paper cutting from Hindu paper as an advertisement from Samsung mentioning the same offer. In short – screen replacement for Samsung S5 phone is available as one time for every owner whose phone is on warranty and that’s my point. I am still not clear on the point as to what is stopping you guys from mending my phone as per the offer launched. My rating for the phone is 5star and this being my 1st Samsung device. I had plans for gifting my wife next month with a Note 5, but such conversations are stopping my thoughts. Hope to receive a positive response to my concern and a swift get back as usual. I have included just one link below, dozens are available - just search by entering Galaxy s5 replacement offer.