[Resolved]  Samsung — Mobile model no ;gt-e1282r-repalcement

Address:

Tirunelveli, Tamil Nadu

Date: 15.12.14 To The managing director, Samsung customer care, Samsung india electronics pvt. ltd., 2nd, 3rd&4th floor, tower c, vipul tech square, Old golf road, gurgaon sector-43, Gurgaon, Gurgaon-district, Haryana, India – 122002. Dear sir, I am indeed very happy to be a member of samsung family. my family members have been using samsung products since 1999 without any hassles. home appliances like refridgerator, dvd player, lcd tv, mobile phones etc., are playing pivotal role in our day to day life. In the happy mood i went to poorvika mobiles pvt. ltd., 181, tiruchendur road, paklayamkottai, tirunelveli-627002, which is a retail mobile phone shop and purchased one samsung mobile, model no.:gt-e1282rwtins, imei no.:[protected], battery no.:bdif313fs/4-b, vide invoice no.:2861, dt.:22/5/2014.. during purchase the salesman recommended this piece of mobile phone, eventhough i refused it as it was kept opened and had scratches on the backside of the cover. To the surprise, the mobile phone has become in operative due to technical snag on the very next day. i ran to the shop and briefed it to the manager. the particular sales man nervously come and made the mobile phone temporarily operative one. it was operative for one week. again it has become in operative, as per advise of poorvika mobiles pvt. ltd. manager, i approached the samsung service center, 1a/1-g-6, wavoo center, madurai road, tirunelveli-627001in the month of june2014. i was briefed that they have reloaded the mobile software, it was operative for someday, and again the same problem was surfaced. again i approached the service center on 15.7.2014, they replaced the battery. again the same problem was surfaced and the mobile become inoperative. This time i approached poorvika mobiles shop from where it was purchased, he kept it with him along with charger. after a week i again approached poorvika mobiles, palayamkottai to enquire about my mobile they replied that they have just received the mobile from the service center it has to be kept under observation, so you get your mobile after two days. After two days i went there to receive my mobile they asked me to come with original purchased bill, due to frequent occurrence of the same problem, it has to be sent to samsung company for replacement. i returned the requirements made by the retailer shop (poorvika mobiles pvt. ltd.). till such date, though frequent visit i have made, no proper response has been received by me. they have neither returned my mobile after replacement as per promised nor taken any effort. As i am regular user of samsung products, this one incident has made me sad and sorrow. i request you to touch in with the said retailer shop (poorvika mobiles pvt. ltd., 181, tiruchendur road, paklayamkottai, tirunelveli-627002) and make necessary instructions to them to replace the mobile, as soon as possible, as it developed problem the very next day of purchase. Thanking you, Yours faithfully, Enclosure, 1. copy of purchasing bill 2. copy of service center bill (s. vasumathy) Email:[protected]@yahoo.co.in, mobile no. [protected]