Samsung — Mobile not delivered in 25 days

I purchased a Note 10 Lite on 3rd August and was supposed to get in on 14th. It's been 25 days since the purchase, and I'm yet to know the status of the order.

Order number: [protected]

"Dispatch ho chuka hain." That's the only response they have. They've shipped it through Bizlog, where no tracking information is available. Really pathetic service from a reputed company. Shameful!

I want compensation for the hours I spent calling, mailing, and pulling out my hair. I want compensation for the deals I missed on Flipkart and Amazon because my money was tied up here. I needed a phone urgently, and I don't have it.