[Resolved]  Samsung — Mobile not service

Address:firzabad, Firozabad, Uttar Pradesh

Hi,

This is informed to that i have visited at service center deny summiting the handset, He is saying handset is damage,
but my handset is not damage only back cover damage so i am ready to pay back cover charge,

1st my simple query handset fold stuck why without any reason that time my handset is working condition no damage excluding back cover.
all service center staff talking about abuse word also argument even i am asking all query as requested mode also CCO demanding charges,
even i visited to service center as per customer care suggestion.
how can possible flip is stuck on middle, while i am going to urgent work out of country,

My handset is not damaged, only the fold function is not working. How can it possibly be under 3 years fold stuck,
even if the fold attempt is 2Lac to 4 Lac time above while using.

customer care denied providing any solution, so i requested you to please repair my fold, while summit the handset to center for inspection my set is working condition, after return handset from service center handset is dead condition.

Mobile n.[protected]
serial number R3CNA08VQWW
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Jan 7, 2024
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Dec 07, 2023
Samsung India Customer Care's response
Dear Sir/Madam,

Greetings from Samsung!

We would like to inform you that your case is already running with our concern team.

We assure you that our relevant team member will contact you as soon as possible.

Kindly wait for the response from them.

Best Regards,
Samsung
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