Samsung Mobile — One time Screen replacement for S6 edge not honoured

Address:

Chennai, Tamil Nadu

Customer name - Dilip (IMEI no.[protected] and serial no. [protected]) Date of purchase - April 10th (Date of launch) customer no. - [protected] issue - On date of launch customer bought the phone which assured "one time screen replacement" warranty and now from past one month it is repeatedly going to service center and is not been honored. after various different reasons final reason was that dealer did not register. There was only communication of the offer but no communication that it is to be registered or the offer is not valid. please clarify and update me on same or have to take corrective steps as per your advertisement which states "price stability guarantee for 6 months" and "one time screen replacement"