[Resolved]  Samsung — Mobile Phone PBA replacement - reg

Dear Sir

I wish to complain about my product Samsung Galaxy Note 10 Lite ( SM-N770FZKN ) that I purchased on 05th Feb, 2020 in Pre-Book Order.


I am complaining about my mobile phone because the phone's screen suddenly stopped working and turned black on 06th Jan'2021 before warranty expired, I got it examined through Authorized service center (DRB Enterprises, Chennai) and they informed me that my phone's PBA problem. Even after asking several times about the reason for this sudden impact on my phone, without any external or internal damage by my side, they were not able to come up with any justifiable answer till now. In order to receive something justifiable and acceptable I am writing it to you as a gentle reminder to work on my complaint as soon as possible. To resolve this problem I would like you to get my mobile phone's problem done without any charge. (Almost 24 days they are not resolving my phone's problem)

Also, I have been reaching out to Samsung associates since several days (through chats and calls) but again no resolution yet. I believe that this behaviour is unacceptable because customer’s complaint need to be heard ASAP specially by a renowned brand like Samsung. I have been a Samsung user since ages, never expecting that my experience with Galaxy Note 10 Lite is going to be worst. So Kindly take necessary action.

My Complaint no [protected]

Name: M. GOBI

Mobile: [protected]