[Resolved] Samsung — Mobile S20 fe /lots heating and battery drain problem.

musharrafali260

from Madhubani, Bihar

Address:

Jamshedpur

I am purchasing phone 21 Dec 2020 and my phone problem 2nd day of purchase, so I will visit samsung authorized service center for check mobile.service engineer check mobile and say give your no bcoz new update coming so I will download and inform u.i am waiting 1 week but no call received so I will visit service center and update software but my problem not solved then I will visit again and submit my phone to superior service to 11 Jan 2020 for same problem but service center ask for repair and I am not want repair my new phone and I want replacement but service center not ready for doa and service engineer say after 14 day of purchase not replace only repair so I will not repair bcoz my problem from 2nd day of purchase my mobile.
My name is MD Musharraf Ali
City-jamshedpur
State-jharkhand
Pin-828118

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Aug 10, 2021

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jan 18, 2021

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd