[Resolved] Samsung Mobile — Samsung cheating customer

neilgotecha

from Mumbai, Maharashtra

Address:

Ahmedabad, Gujarat

Please read replay from different offices of samsung.Even when the same matter is escalated to different offices of samsung, no one has any clue has what they will do with the upgrades. Absolutely a waste, no one knows as who will upgrade android, when will they upgrade, why they should upgrade, what they will earn by upgrading android, why should we care for the customerthis is clear samsung has no answer to upgrades. They are interested in cheating and making new customer and then customer should suffer for their life.Good bye samsung for ever. I brought s duos for my wife at rs 18000 and its android never get upgraded and cheater samsung launched s duos 2 with the latest android at rs 9000.Again i brought galaxy tab for my kid and andriod is not upgraded for her. And cheating company samsung launched tab 3 neo with the higher android version at cheaper price in less than 3 months.How can you reply on brands like this who does not know their software upgrdation plans. With this it is clear never buy samsung products. They cheat and no value for the customer.I will escalate and print this on all the social media and will make people aware on the cheating brands like samsungread the replies from samsung officescounselor answerdear nilesh gotecha, thank you for contacting samsung customer care.Please accept our sincere apologies for the inconvenience you may have experienced.Im sorrythe upgrade is not available for your model and a new model has been designed with the upgrade you desire for your unit .To discuss further about the issue you can reach us at 1-800-samsung[protected]we hope we’ve answered your inquiry. Please let us know if there are any additional questions or concerns.You can also visit our how to & faq >section on the website for more product information.We deeply value your loyalty to samsung and are committed to provide you with the highest level of customerservice. If for any reason theinformation we provided did not resolve your issue, we have variouscontact channels that are available to assist in resolving your concernfor immediate assistance with a live agent, you can chat with us herefor support by phone, you can reach us at 1-800-samsung[protected]samsung’s social media team is available to assist with providing up-to-date information or answering questions.Visit us on facebookvisit us on twitterthank you for being a samsung customer!Kind regards, bryan msamsung customer carehttp://www.Samsung.Com/ca dear nilesh gotecha, thank you for contacting samsung telecommunications america.After reviewing your email, we understand that you have concerns regarding the updates for your samsung tablet.We apologize for any inconvenience caused.We understand your requirement for the updates. We see that you have already contacted samsung india regarding the issue. We would like to inform you that samsung support and service is country specific. The information on support and service outside us is unavailable at our end as the email channel you have reached is dedicated for technical queries on samsung us mobiles, tablets. In this regard, we request you contact samsung india support for further assistance on this. Please access the web-link below to reach samsung india support.Link: http://www.Samsung.Com/in/support/main/supportmain.Dohope you would understand our limitations.If you have more questions regarding your samsung mobile phone, you can also reach out to our chat support team by accessing the following link. Live chat is available 24 hours a day. 7 days a weeklink: http://www.Samsung.Com/us/support/contactthank you for your continued interest in samsung products.Sincerely, allenteam samsung world widesee my struggle. Samsung as a company launch product, fish net customers and then forget them.They are not customer company, but marketing company.I have brought tab 3 211 with the promise o[censored]pgraded android in near future. And cheating samsung launched tab 3 neo with the same specs with the new android but those who have brought will have to suffer.No proper response. Even when you write to ceo office, incompetent teams will respond as if they are doing big favour.If this is approach of samsung, let me put a cross mark on the brand.I want to return my tab back if no concrete response is received on the upgrade.Kindly initiate the sameregardsnilesh[protected]dear samsung:check you reply. This clearly shows that you have cheated us by selling substandard product with the old config.As you failed to initiate the upgrade, kindly initiate return of the same.Regardsnilesh gotecha[protected]this i have been writing for atleast 4th time. Till date no proper response has been given by any of the teams customer care or technical. What is the use of such helpline where no clues are offered to the customers.You already have tested android upgrade to 4.2 for galaxy tab 3 model 211 and instead of providing it to us new model lite is launched. This is clear terms of customer exploitation.Pleaee note that we require clearly timeline by which upgrades are going to release or you will have to take return of the tab 3 because of cheating to customer.I will not stop my fight and would weite to all the ceo offices and all facebook pages and across because how can someone who has spend hard earned money is cheated like this.Please share road map to upgrade or initiate returnregardsnilesh[protected]counselor answerdear mr. Gotecha, good evening!This is sweta joshi, customer experience.We apologize for the inconvenience caused to you.With reference to your mail regarding the official update for galaxy tab 3, we regret to inform you that currently we are not having any official update regarding the same.We will update you regarding the same through various modes of communication.We appreciate your support and patience and assure you of our best services always.With warm regards, sweta joshisenior executive - customer experiencesamsung india electronics pvt. Ltd.Counselor answerdear mr. Gotecha, good afternoon!This is meenu from customer experience.With reference to your mail, we are forwarding your concern to our technical department and they will arrange a call to resolve your issue on priority.We appreciate your support and patience and assure you of our best services always.With warm regards, meenu guptasenior executive - customer experiencesamsung india electronics pvt. Ltd.Your questionthis i have been writing for atleast 4th time. Till date no proper response has been given by any of the teams customer care or technical. What is the use of such helpline where no clues are offered to the customers.You already have tested android upgrade to 4.2 for galaxy tab 3 model 211 and instead of providing it to us new model lite is launched. This is clear terms of customer exploitation.Pleaee note that we require clearly timeline by which upgrades are going to release or you will have to take return of the tab 3 because of cheating to customer.I will not stop my fight and would weite to all the ceo offices and all facebook pages and across because how can someone who has spend hard earned money is cheated like this.Please share road map to upgrade or initiate returnregardsnilesh[protected]counselor answerdear mr. Gotecha, good evening!This is sweta joshi, customer experience.We apologize for the inconvenience caused to you.With reference to your mail regarding the official update for galaxy tab 3, we regret to inform you that currently we are not having any official update regarding the same.We will update you regarding the same through various modes of communication.We appreciate your support and patience and assure you of our best services always.With warm regards, sweta joshisenior executive - customer experiencesamsung india electronics pvt. Ltd.15px letter-spacing: 0px font-family: arial padding: 0px_quot> samsung supportcounselor answergood afternoon, mr. Gotecha, this is shashank, customer experience.We are always in receipt of our customer's suggestion, through which we can make our services and products better as per their satisfaction.Further, we would like to inform you that designed android version is a product feature and same is applicable for every customer.Moreover, as per your concern for up-gradation on the designed version, we would like to inform you that if in near future there is any update, you will get the information with various modes of communications.In this regard, we have taken you feedback and forwarding it for further review.Thanking you and assuring you of our best services always.Warm regards, shashank srivastavasenior executive - customer experiencesamsung india electronics pvt. Ltd.Counselor answerdear mr. Gotecha, good evening!This is sweta joshi, customer experience.We apologize for the inconvenience caused to you.With reference to your mail regarding the official update for galaxy tab 3, we regret to inform you that currently we are not having any official update regarding the same.We will update you regarding the same through various modes of communication.We appreciate your support and patience and assure you of our best services always.With warm regards, sweta joshisenior executive - customer experiencesamsung india electronics pvt. Ltd.15px letter-spacing: 0px font-family: arial padding: 0px_quot> samsung supportcounselor answerdear mr nilesh gotechathank you for your email dated 27 february 2014. (Ref no. [protected])we appreciate your keen interest in having the functionality of your mobile device maximized by upgrading your firmware to the latest android version.While we understand your anxiety, we wish to highlight that firmware upgrades are released gradually only after passing several technical tests.While such upgrades may introduce fresh mobile experiences by increasing the functionality of the mobile device, we do wish to clarify that they are essentially released to maintain the stability. As such, firmware upgrades will only be released for the particular device model if the balance of the device is levelled.We seek your kind understanding in this matter and would also like to add that sufficient time is required to integrate the touch-wiz front-end user interface of our devices with the latest android version so as to deliver superior functionality.We hope the above has provided adequate addressing of the matter and do thank you for taking the time to be in correspondence with us.Should you need further assistance, please contact samsung customer care at[protected]Mon-sun 8.30am ~ 6.00pm) or visit http://www.Samsung.Com.Sgfor more information.Warmest regards, vind sksamsung customer care.5px; letter-spacing: 0px; font-family: arial; padding: 0px;">cyber svccounselor answerhi, pleasant day to you.[protected][protected][protected]-thanks for contacting samsung malaysia electronicswe understand your concerns. With regards to your query on future software updates, we advise you to refer to your country of origin, as they updates are released according to regions.[protected][protected][protected]-thank you & best regards, samsung (M) electronics customer servicesamsung careline #[protected]line-height: 15px; letter-spacing: 0px; font-family: arial; padding: 0px;">samsung support

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Aug 13, 2020

Complaint marked as Resolved

Mar 21, 2014

Updated by neilgotecha samsung dear:this is my 100th reminder.Either come out and update us on the upgradation of the Android OR take return of the productPlease do not respond with the standard mail and come out with the to the point reply as are you going to give upgrade or not and if yes by when.if you cannot give reply please arrange to get my product backDEAF SAMSUNG: ARE YOU LISTENINGMY ALLL COMMUNICATION GOING TO ALL MEDIA AND SOCIAL NETWORKING SITE. MY FIGHT IS ON. YOU CANNOT CHEAT CUSTOMER AND HAVE THEM USE OLD SOFTWARE FOR YEARS.EITHER YOU UPGRADE OR TAKE RETURN OF MY TAB. ITS MY RIGHTreminder 76:UPGRADE ANDRIOD OR TAKE RETURN OF THE PRODUCTKINDLY ANSWER BELOW QUEIRES AND UPGRADE ANDROID OR TAKE RETURN OF THE PRODUCT.REGARDSNILESH[protected]Your questionSAMSUNG:REMINDER 75: UPGRADE ANDRIOD OR TAKE RETURN OF THE PRODUCTKINDLY ANSWER BELOW QUEIRES AND UPGRADE ANDROID OR TAKE RETURN OF THE PRODUCT.REGARDSNILESH[protected]Your questionYOU HAVE AGAIN RESPOND WITHOUT THE TIMELINE FOR THE ANDRIOD UPGRADE.PLEASE SHARE TIMELINE BY WHICH ANDROID WILL BE UPGRADED FOR SAMSUNG GALAXY TAB3 211IF YOU HAVE NO CLUE ON THE TIMELINE, THEN PLEASE INITIATE TO TAKE THE RETUN OF THE TABLET AS SOON AS POSSIBLE.THIS HAS BEEN OVER ONE MONTH NO ONE FROM SAMSUNG IN ANY OF THE WORLD OFFICE IS RESPONDING WITH THE TIMELINE.WHY SHOULD CUSTOMER SUFFER FOR SUCH A LONG PERIOD.IN CASE PROPOER RESOLUTION IS NO PROVIDED WILL PUBLISH THIS IN NEWSPAPERS / MEGAZINES / SOCIAL MEDIA / CONSUMER FORMS ON THE WRONG PRACTICES BY SAMSUNG.WE HAVE INVESTED HARD EARNED MONEY ON SAMSUNG AND WE CANNOT BE TREATED LIKE THISREGARDSNILESH[protected]Your questionPLEASE READ REPLAY FROM DIFFERENT OFFICES OF SAMSUNG.EVEN WHEN THE SAME MATTER IS ESCALATED TO DIFFERENT OFFICES OF SAMSUNG, NO ONE HAS ANY CLUE HAS WHAT THEY WILL DO WITH THE UPGRADES.ABSOLUTELY A WASTE, NO ONE KNOWS AS WHO WILL UPGRADE ANDROID, WHEN WILL THEY UPGRADE, WHY THEY SHOULD UPGRADE, WHAT THEY WILL EARN BY UPGRADING ANDROID, WHY SHOULD WE CARE FOR THE CUSTOMERTHIS IS CLEAR SAMSUNG HAS NO ANSWER TO UPGRADES. THEY ARE INTERESTED IN CHEATING AND MAKING NEW CUSTOMER AND THEN CUSTOMER SHOULD SUFFER FOR THEIR LIFE.GOOD BYE SAMSUNG FOR EVER. I BROUGHT S DUOS FOR MY WIFE AT RS 18000 AND ITS ANDROID NEVER GET UPGRADED AND CHEATER SAMSUNG LAUNCHED S DUOS 2 WITH THE LATEST ANDROID AT RS 9000.AGAIN I BROUGHT GALAXY TAB FOR MY KID AND ANDRIOD IS NOT UPGRADED FOR HER. AND CHEATING COMPANY SAMSUNG LAUNCHED TAB 3 NEO WITH THE HIGHER ANDROID VERSION AT CHEAPER PRICE IN LESS THAN 3 MONTHS.HOW CAN YOU REPLY ON BRANDS LIKE THIS WHO DOES NOT KNOW THEIR SOFTWARE UPGRDATION PLANS.WITH THIS IT IS CLEAR NEVER BUY SAMSUNG PRODUCTS. THEY CHEAT AND NO VALUE FOR THE CUSTOMER.I WILL ESCALATE AND PRINT THIS ON ALL THE SOCIAL MEDIA AND WILL MAKE PEOPLE AWARE ON THE CHEATING BRANDS LIKE SAMSUNGREAD THE REPLIES FROM SAMSUNG OFFICESCounselor answerDear Nilesh Gotecha, Thank you for contacting Samsung Customer Care.Please accept our sincere apologies for the inconvenience you may have experienced.im sorrythe upgrade is not available for your model and a new model has been designed with the upgrade you desire for your unit .to discuss further about the issue you can reach us at 1-800-SAMSUNG[protected]We hope we’ve answered your inquiry. Please let us know if there are any additional questions or concerns.You can also visit our How To & FAQ >section on the website for more product information.We deeply value your loyalty to Samsung and are committed to provide you with the highest level of customerservice. If for any reason theinformation we provided did not resolve your issue, we have variouscontact channels that are available to assist in resolving your concernFor immediate assistance with a live agent, you can chat with us hereFor support by phone, you can reach us at 1-800-SAMSUNG[protected]Samsung’s Social Media Team is available to assist with providing up-to-date information or answering questions.Visit us on FacebookVisit us on TwitterThank you for being a Samsung Customer!Kind Regards, Bryan MSamsung Customer Carehttp://www.samsung.com/caDear Nilesh Gotecha, Thank you for contacting Samsung Telecommunications America.After reviewing your Email, we understand that you have concerns regarding the updates for your Samsung Tablet.We apologize for any inconvenience caused.We understand your requirement for the updates. We see that you have already contacted Samsung India regarding the issue. We would like to inform you that Samsung support and service is country specific. The information on support and service outside US is unavailable at our end as the Email channel you have reached is dedicated for technical queries on Samsung US mobiles, tablets. In this regard, we request you contact Samsung India support for further assistance on this. Please access the web-link below to reach Samsung India support.Link: http://www.samsung.com/in/support/main/supportMain.doHope you would understand our limitations.If you have more questions regarding your Samsung Mobile Phone, you can also reach out to our chat support team by accessing the following link. Live Chat is available 24 hours a day. 7 days a weekLink: http://www.samsung.com/us/support/contactThank you for your continued interest in Samsung products.Sincerely, AllenTEAM SAMSUNG WORLD WIDESEE MY STRUGGLE. SAMSUNG AS A COMPANY LAUNCH PRODUCT, FISH NET CUSTOMERS AND THEN FORGET THEM.THEY ARE NOT CUSTOMER COMPANY, BUT MARKETING COMPANY.I HAVE BROUGHT TAB 3 211 WITH THE PROMISE O[censored]PGRADED ANDROID IN NEAR FUTURE. AND CHEATING SAMSUNG LAUNCHED TAB 3 NEO WITH THE SAME SPECS WITH THE NEW ANDROID BUT THOSE WHO HAVE BROUGHT WILL HAVE TO SUFFER.NO PROPER RESPONSE. EVEN WHEN YOU WRITE TO CEO OFFICE, INCOMPETENT TEAMS WILL RESPOND AS IF THEY ARE DOING BIG FAVOUR.IF THIS IS APPROACH OF SAMSUNG, LET ME PUT A CROSS MARK ON THE BRAND.I WANT TO RETURN MY TAB BACK IF NO CONCRETE RESPONSE IS RECEIVED ON THE UPGRADE.KINDLY INITIATE THE SAMEREGARDSNILESH[protected]DEAR SAMSUNG:CHECK YOU REPLY. THIS CLEARLY SHOWS THAT YOU HAVE CHEATED US BY SELLING SUBSTANDARD PRODUCT WITH THE OLD CONFIG.AS YOU FAILED TO INITIATE THE UPGRADE, KINDLY INITIATE RETURN OF THE SAME.REGARDSNILESH GOTECHA[protected]This I have been writing for atleast 4th time. Till date no proper response has been given by any of the teams customer care or technical. What is the use of such helpline where no clues are offered to the customers.you already have tested android upgrade to 4.2 for galaxy tab 3 model 211 and instead of providing it to us new model lite is launched. This is clear terms of customer exploitation.Pleaee note that we require clearly timeline by which upgrades are going to release or you will have to take return of the tab 3 because of cheating to customer.I will not stop my fight and would weite to all the ceo offices and all facebook pages and across because how can someone who has spend hard earned money is cheated like this.please share road map to upgrade or initiate returnregardsnilesh[protected]Counselor answerDear Mr. Gotecha, Good Evening!This is Sweta Joshi, Customer Experience.We apologize for the inconvenience caused to you.With reference to your mail regarding the official update for Galaxy Tab 3, we regret to inform you that currently we are not having any official update regarding the same.We will update you regarding the same through various modes of communication.We appreciate your support and patience and assure you of our best services always.With warm regards, Sweta JoshiSenior Executive - Customer ExperienceSamsung India Electronics Pvt. Ltd.Counselor answerDear Mr. Gotecha, Good afternoon!This is Meenu from customer experience.With reference to your mail, we are forwarding your concern to our technical department and they will arrange a call to resolve your issue on priority.We appreciate your support and patience and assure you of our best services always.With warm regards, Meenu GuptaSenior Executive - Customer ExperienceSamsung India Electronics Pvt. Ltd.Your questionThis I have been writing for atleast 4th time. Till date no proper response has been given by any of the teams customer care or technical. What is the use of such helpline where no clues are offered to the customers.you already have tested android upgrade to 4.2 for galaxy tab 3 model 211 and instead of providing it to us new model lite is launched. This is clear terms of customer exploitation.Pleaee note that we require clearly timeline by which upgrades are going to release or you will have to take return of the tab 3 because of cheating to customer.I will not stop my fight and would weite to all the ceo offices and all facebook pages and across because how can someone who has spend hard earned money is cheated like this.please share road map to upgrade or initiate returnregardsnilesh[protected]Counselor answerDear Mr. Gotecha, Good Evening!This is Sweta Joshi, Customer Experience.We apologize for the inconvenience caused to you.With reference to your mail regarding the official update for Galaxy Tab 3, we regret to inform you that currently we are not having any official update regarding the same.We will update you regarding the same through various modes of communication.We appreciate your support and patience and assure you of our best services always.With warm regards, Sweta JoshiSenior Executive - Customer ExperienceSamsung India Electronics Pvt. Ltd.15px letter-spacing: 0px font-family: Arial padding: 0px_quot> Samsung SupportCounselor answerGood Afternoon, Mr. Gotecha, This is Shashank, Customer Experience.We are always in receipt of our customer''''''''''''''''s suggestion, through which we can make our services and products better as per their satisfaction.Further, we would like to inform you that designed android version is a product feature and same is applicable for every customer.Moreover, as per your concern for up-gradation on the designed version, we would like to inform you that if in near future there is any update, you will get the information with various modes of communications.In this regard, we have taken you feedback and forwarding it for further review.Thanking you and assuring you of our best services always.Warm Regards, Shashank SrivastavaSenior Executive - Customer ExperienceSamsung India Electronics Pvt. Ltd.Counselor answerDear Mr. Gotecha, Good Evening!This is Sweta Joshi, Customer Experience.We apologize for the inconvenience caused to you.With reference to your mail regarding the official update for Galaxy Tab 3, we regret to inform you that currently we are not having any official update regarding the same.We will update you regarding the same through various modes of communication.We appreciate your support and patience and assure you of our best services always.With warm regards, Sweta JoshiSenior Executive - Customer ExperienceSamsung India Electronics Pvt. Ltd.15px letter-spacing: 0px font-family: Arial padding: 0px_quot> Samsung SupportCounselor answerDear Mr Nilesh GotechaThank you for your email dated 27 February 2014. (Ref No. [protected])We appreciate your keen interest in having the functionality of your mobile device maximized by upgrading your firmware to the latest Android version.While we understand your anxiety, we wish to highlight that firmware upgrades are released gradually only after passing several technical tests.While such upgrades may introduce fresh mobile experiences by increasing the functionality of the mobile device, we do wish to clarify that they are essentially released to maintain the stability. As such, firmware upgrades will only be released for the particular device model if the balance of the device is levelled.We seek your kind understanding in this matter and would also like to add that sufficient time is required to integrate the touch-wiz front-end user interface of our devices with the latest Android version so as to deliver superior functionality.We hope the above has provided adequate addressing of the matter and do thank you for taking the time to be in correspondence with us.Should you need further assistance, please contact Samsung Customer Care at[protected]Mon-Sun 8.30am ~ 6.00pm) or visit http://www.samsung.com.sgfor more information.Warmest regards, Vind SKSamsung Customer Care.5px letter-spacing: 0px font-family: Arial padding: 0px_quot>Cyber SVCCounselor answerHi, Pleasant day to you.____________________________________________________________-Thanks for contacting Samsung Malaysia ElectronicsWe understand your concerns. With regards to your query on future software updates, we advise you to refer to your country of origin, as they updates are released according to regions.____________________________________________________________-Thank you & best regards, Samsung (M) Electronics Customer ServiceSamsung Careline #[protected]line-height: 15px letter-spacing: 0px font-family: Arial padding: 0px_quot>Samsung SupportCounselor answerDear Mr. Gotecha, Good Afternoon!This is Saurabh from Customer Experience.We received your email and noted down your concern.We are in receipt of your feedback and have noted down your concern.As Samsung is always known for deliver the best and user friendly products for its valuable customers, with great features and quality, therefore in relation to provide you best of our services.We would like to inform you that our R&D and sales team is working on this and soon it will be launched in India for our esteemed customers and admirers.Looking forward for a great relationship ahead.Thanking you and assuring you of our best services always.Warm Regard’s, Saurabh Kumar GuptaSenior Executive - Customer ExperienceSamsung India Electronics Pvt. Ltd.5px letter-spacing: 0px font-family: Arial padding: 0px_quot> Samsung SupportCounselor answerDear Mr.Gotecha, Good Afternoon!!This is Shweta Chopra, Customer ExperienceWith reference to your mail, we regret to inform you that we do not have any official update regarding the same. As soon as we get any updates we will inform you through various modes of communication.Thanking you and assuring you of our best services always.Warm regardsShweta ChopraSenior Executive - Customer ExperienceSamsung India Electronics Pvt. Ltd0, 120, 120) line-height: 12px_quot>Manuals, Drivers, Firmware & Software all at your fingertips.Counselor answerDear Mr. Gotecha, Good Afternoon!This is Alka Sinha, Customer Experience.We received your email and noted down your concern.With the reference to your email, we sincerely apologize for the inconvenience caused to you. We would like to inform you that we have forwarded your concern to the technical department, they will contact you soon.Thanking you and assuring you of our best services always.Warm regards, Alka SinhaSenior Executive - Customer ExperienceSamsung India Electronics Pvt. Ltd.family: Arial padding: 0px_quot>Counselor answerDear Mr.Gotecha, Good Evening!This is Priya from Customer Experience.We received your email and noted down your concern.We feel sorry for the inconvenience caused to you.As per our earlier communication we have already confirmed to you that till now new version (4.2.2) has not launched. Once same will be launch we will update information on website, as well as we will circulate in the service centers .Kindly wait for some time so that your issue may be resolved on priority basis.For further assistance you may contact our Customer Contact Center at[protected] or[protected].Thanking and assuring you for best services always.Warm Regard’s, Priya VermaSenior Executive - Customer ExperienceSamsung India Electronics Pvt. Ltd.