Samsung — Mobile service and team misbehavior at centre

Hi There,

Upon escalation, now the team acts more indecently and says there is problem with mother board. when i was given mobile for repair i could receive calls and messages and only display was not working. I am very disappointed and frustrated with this unethical behaviour of the Samsung Towlichowki service centre team. Now the manager Pavan is not interested to talk and he says its their decision to decide on whats the problem. Is this the respect you give to your customers.

Firstly, they couldn''t work on the request i requested [protected].
Secondly, Online status is updated as done so i reached to Towlichowki office, after waiting for long i was insulted at the office and said not to believe on online status and question them based on that status, so i escalated to Samsung India.
Third, after escalation they have cancelled my request [protected] stating some different reasons.
Fourth, Now Samsung India team has convinced saying display will be done, now Samsung Towlichowkim service centre team has come up with a new issue stating the motherboard is not working.
Fifth, i strongly doubt that Samsung towlichowki team has misused my data which has been with them from the last 3-4 weeks. because i couldn''t trust them with this unethical behaviour of not respecting the customer.

Now please you tell me, what is happening around. Is this the way you play with your customer when reached for help. I need a justification for wasting my time and money and increasing my psychological stress which lead to my hospitalization.