[Resolved] Samsung — Mobile service in service center bluffing customers

hameed8220

Jun 30, 2021

Address:

Kakatiya Nagar, Mehdipatnam, Hyderabad, Telangana 500028

Hello

I have the charging issue for my samsung M51 that is under warranty period.i have visited customer service center nearly 5 times. Everyone they will say there is no spare part to repair and come back in 7 or 10 days. They made me to visit their service 5 times within last couple of months.

When I asked to take order or give me acknowledgement that spare part is not available they denied everytime. They even don't provide job sheet details

Today I called customer support and next level of escalation. They said that service center should register my complaint and provide job sheet even though spare part is not available. They should order the part and fix the issue within 3 days

But when I visited the service center, it's again the same old story they will repeat

No responsibility or commitment towards their job .just bluffing the educated people also

Service center :
Above Maruthi showroom
Kakatiya Nagar, Mehdipatnam, Hyderabad, Telangana 500028

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Aug 10, 2021

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Jun 30, 2021

Updated by hameed8220 Please let me know if you need IMEI number and also mobile number

I can also send the pics of employees who are bluffing

Verified Support

Jun 30, 2021

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd